JOB TITLE: House Attendant

DEPARTMENT: Housekeeping

Reports to: Housekeeping Supervisor/Asst. Executive Housekeeper/Executive Housekeeper

ESSENTIAL PURPOSE: To maintain the cleanliness, safety, and order of the public areas, fixtures and furnishings, and provide support services to other Housekeeping staff.

ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

To communicate all guest request to an appropriate supervisor in a timely and professional manner.

To satisfactorily perform, as directed, routine cleaning tasks in public areas, including vacuuming, mopping, sweeping, dusting, glass cleaning and spot cleaning of carpets.

To provide Room Attendants with all necessary room and cleaning supplies

To remove and handle, as directed, soiled linen and trash from Room Attendants’ carts

To perform support services in rooms as directed, including carpet spotting, mattress turning, furniture moving, window washing, and detail/deep cleaning not normally performed by Room Attendants.

To maintain cleanliness, order, and inventory of storage and linen closets, and promptly report any deficiencies or problems

To assist other housekeeping staff, as directed, to complete their duties.

To follow all policies and procedures of South Coast Winery Resort & Spa.

To immediately report all suspicious occurrences or hazardous conditions.

To maintain the cleanliness and safety of work areas at all times.

To practice safe work habits at all times, to avoid injury to self and other, including the safe operation of all power-driven machinery.

To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment and machinery.

To handle, store and label all hazardous substances according to state and federal regulations.

To attend all mandatory meetings, as directed.

To perform other tasks, including cross-training, as directed.

Takes PRIDE in everything we do.

Takes OWNERSHIP of their actions and decisions.

Displays LEADERSHIP in our industry and our community.

Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

Displays TEAMWORK by committing to common goals based on open and honest communication.

Delivers EXCELLENCE to our guests, our communities and to each other.

JOB KNOWLEDGE: Able to understand English and to follow simple verbal instructions. Able to read and understand chemical labels. Previous hotel experience preferred.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

WORKING CONDITIONS: Spends approximately equal amounts of time in/outdoors. Bi-level structures. Extensive facility. Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: May be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

PHYSICAL DEMANDS: Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Routinely required to handle and move objects weighing up to 50 lbs. over moderate distances. Often required to move objects weighing up to 250lbs. over short distances, using appropriate hand trucks and carts. Flexibility and good reflexes required, if needed to operate electric cart. Frequent use of stairs, daily.

IMPACT OF DECISION: Decisions directly impact the hotel’s ability to provide guests with attractive, clean, and hygienic public areas. Poor decisions may result in guest dissatisfaction and loss of revenues, due to inefficient or improper work, unsafe work practices, or improperly handled customer service situations.

GENERAL: Must comply with the Company’s Appearance and Dress Code policy as set forth in the Employee Handbook.

JOB CLASSIFICATION: This position is classified as non-exempt and, upon completion of the Introductory Period, the employee is eligible for the Employee Benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice.

NON-EXEMPT POSITION: Non-Exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the General Manager and the time initialed by him/her on the time card. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.