ESSENTIAL PURPOSE: Services and assists with the successful planning, coordination and execution of meetings, conferences, weddings and social events.
ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Follow All Carter Creek Winery Resort & Spa employee handbooks policies.
Maintains strict confidentiality of operations and records.
Provide excellent customer service to clients.
Maintains client files and equipment in an orderly and professional manner.
Listen to team members, customers and vendors to understand requests and provide accurate information and assistance and to ensure customer satisfaction.
Assist other departments when necessary.
Coordinates registration and payment procedures.
Coordinates banquet services and guest accommodation needs.
Booking, selling, planning, and coordinating events, while assuring the highest level of customer service.
Generate revenue by establishing new accounts, monitoring booking space, fostering repeat business, performing sales presentations, and caterings sales visits/calls.
Sell and manage room blocks less than 10 rooms cumulative
Planning Event Menus along with Executive Chef
Maintains relationships with vendors including, but not limited to, rental companies, entertainment suppliers, and transportation companies.
Ensures that all materials/equipment required for events are in place and rectifies any deficiencies.
Prepares cover sheets, rooming lists and resume reports based on room blocks and customer information.
Maintains timely and effective paper flow and communication within the sales and catering area, as well as with other departments.
Acts as primary client contact for detailing group/event after contracted.
Attend weekly Forecasting meetings to communicate anticipated pick-up, schedule and trends to Revenue Manager and other departments.
Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
Accurately complete BEO's, and contracts on a daily basis using the correct office procedures and ensure all details are tracked and recorded in Delphi and Cenium.
Maintain Delphi database for all bookings, including blocking space and tracking accurate recording of revenues.
Update business opportunities and status in Delphi system.
Assist with amenities and welcome note cards.
Conduct Site Inspections for potential clients in absence of a sales manager, and for all definite bookings.
Coordinate show rooms, VIP amenities, and sales collateral requests as needed.
Responsible for accepting and accurately recording payments for events and deposits.
Support Sales Team as requested.
Works with all departments to coordinate any special needs/request of clients including site inspections.
Confer with guests and hotel department heads to plan function details such as space requirements, event location, and times of event(s).
Coordinate client rental orders and vendors as needed.
Coordinate Sales Department and other in-house events.
Special projects or other duties as assigned.
Take pride in the overall look and feel of the hotel never walking past something out of place
Attend weekly BEO and group resume meetings.
Requirements:
High school diploma or equivalent required; Two to four years of related experience or equivalent required.
Must demonstrate excellent organizational skills
Excellent written & verbal communication skills
Proficient with computers Outlook/email, Microsoft Office
Positive outgoing personality
We are an equal opportunity employer.