South Coast Winery is seeking Front Desk Agent with excellent customer service experience. The ideal candidate will have great customer service experience. Hotel experience preferred but is not required.Essential duties include:

Maintain a personal demeanor that is friendly, cheerful and courteous at all times.

Greet guests by name

Ensure that all guest feel welcomed to the property

Register guests and assign rooms

Conduct check-in and check-out processes

Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Respond to phone calls, and retrieve guest mail, faxes and packages.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.

Handle cash, credit card, and other financial transactions.

Post charges such as room, food, wine to ledger.

Compute or adjust bill, collect payment, and make changes for guest.

Other duties as assigned.

· Takes PRIDE in everything we do.

· Takes OWNERSHIP of their actions and decisions.

· Displays LEADERSHIP in our industry and our community.

· Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

· Displays TEAMWORK by committing to common goals based on open and honest communication.

· Delivers EXCELLENCE to our guests, our communities and to each other.