JOB TITLE: Tasting Room Supervisor

DEPARTMENT: Tasting Room

Reports to: Tasting Room Manager/Director of Tasting Room and Wine Club Operations

ESSENTIAL PURPOSE: The Supervisor acts in a leadership role within the Resort’s Tasting Room and is responsible for assisting the Tasting Room Manager in the daily operations and guest service Tasting Room Operations.

ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Assist in promoting the sale of wine and non-wine products sold in the tasting room.

Utilizes cash register and POS system to transact sales and maintain tasting room wine inventories; reconciles daily sales and posts transaction.

Ensures tasting room and inventory areas are clean, neat and stocked at all times.

Describes wines, winemaking techniques and winery history; answers visitor’s questions about wines.

Acquires and maintains thorough knowledge of winery and its wines.

Assigns duties and monitors quality of work.

Provides day to day guidance and oversight of subordinates; actively works to promote and recognize performance.

Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.

Assist with the cleanliness and maintenance of the bar area. Racking glasses and cleaning during downtime.

Prepare designated bar for daily wine tasting and conduct tasting with guests guiding them on their selections and teaching them about the varietals and styles of wine.

Alerts department head when wine inventory needs are running low.

Provide assistance with inventory as needed.

Attend departmental meetings as required

Ability to work a flexible schedule including a majority of weekend shifts.

Takes PRIDE in everything we do.

Takes OWNERSHIP of their actions and decisions.

Displays LEADERSHIP in our industry and our community.

Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

Displays TEAMWORK by committing to common goals based on open and honest communication.

Delivers EXCELLENCE to our guess, our communities and to each other.

JOB KNOWLEDGE: Minimum of 2+ years of supervisory experience in a retail/hospitality or similar environment. Prior experience in a fast paced, customer service/hospitality industry is preferred. Must have an above average knowledge of wine varietals, regions and viticulture. Must be familiar with ABC governing laws.