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Housekeeping Supervisor-South Coast Winery Resort & Spa

Carter Hospitality Group

Housekeeping Supervisor-South Coast Winery Resort & Spa

Temecula, CA
Full Time
Paid
  • Responsibilities

    Reports to: Assistant Executive Housekeeper/Executive Housekeeper

    ESSENTIAL PURPOSE: Effectively and efficiently insures proper cleanliness of all guest rooms, corridors, service areas and linen closets. Makes sure all employees are preforming their specific task, are dressed correctly, and behave in a positive manner.

    ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

    Ensures that all areas of the hotel are properly cleaned and ready for guests ‘arrival.

    Anticipates and assesses guests’ needs and responds in a courteous and professional manner.

    Interfaces with maintenance/ engineering to report/recommend maintenance/ repair needs.

    Supervises and assists staff in housekeeping duties.

    Controls storage of lost and found items.

    Ensures housekeeping carts are well maintained.

    Inspects rooms on a daily or other scheduled basis.

    Prepares accurate and timely reports as required.

    Trains, supervises, motivates, and develops housekeeping staff; manages schedules and workflow.

    Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations.

    Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

    Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.

    Performs other duties as assigned by Manager.

    Takes PRIDE in everything we do.

    Takes OWNERSHIP of their actions and decisions.

    Displays LEADERSHIP in our industry and our community.

    Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

    Displays TEAMWORK by committing to common goals based on open and honest communication.

    Delivers EXCELLENCE to our guests, our communities and to each other

    JOB KNOWLEDGE: Demonstrates proficiency in supervising and motivating subordinates. Commitment to excellence and high standards. Basic competence in subordinates’ duties and tasks. Ability to work with all levels of management. Strong organizational, problem solving, and analytical skills. Proficient on Microsoft office and outlook. Proven ability to handle multiple projects and meet deadlines. Strong interpersonal skill. Bilingual (Spanish) a plus.

    SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. Ability to work with all levels of management. Strong organizational, problem solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to work independently and as a member of various teams and committees.

    WORKING CONDITIONS: Spends approximately equal amounts of time in/outdoors. Bi-level structures. Extensive facility. Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: May be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.