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Front Desk Agent (Part-Time)

Carter Hospitality Group

Front Desk Agent (Part-Time)

Kissimmee, FL
Part Time
Paid
  • Responsibilities

    Job Description

    Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in agracious and professional manner. Position demands accuracy with daily accounting procedures.

    Essential Duties

    Check-in and check-out hotel guests in a confident, professional, and friendly manner.

    Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

    Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information

    Review arrivals report noting special requests and blocking rooms as necessary for VIP and group arrivals

    Complete all items as listed on shift checklists

    Bucket checks to be performed by each shift to verify data as it pertains to:

    1. Guest name

    2. Guest address

    3. Room rate

    4. Date of departure

    5. Number of guests in room

    Ensure proper credit card procedures are followed at all times to include checking ID matches credit card information, credit card is swiped, and guest signature on registration slip

    Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift

    Issue guest safety deposit boxes as requested

    Advise guests of any messages, mail, faxes, etc. received for them

    Communicate services and amenities of the hotel to guests

    Communicate VIP arrivals to designated personnel for escort and delivery of amenities

    Take, record and relay messages accurately, completely and legibly

    Offer detailed information on the voice mail system to callers and guests wishing to leave messages

    Accept and record wake-up call requests

    Any and all duties assigned by management

    Minimum Requirements

    Previous experience working in guest service or related field (hospitality preferred)

    Must have reliable transportation

    Must be able to pass pre-employment testing (i.e. drug test, background check, etc)

    Must have full availability and be able to work days, evenings, nights, weekends, and holidays

    Knowledge/Skills/Abilities

    Ability to read, write and speak English (multi-lingual a plus)

    Ability to hear, understand, follow and give written and oral instructions

    Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

    Ability to work with large groups of people, and age groups

    Ability to plan, organize and conduct a wide variety of activities

    Ability to work harmoniously with fellow employees and guests

    Follow all company policies and procedures

    Ensure uniform and personal appearance are clean and professional

    Thank guests with genuine appreciation

    Speak with others using clear and professional language

    Develop and maintain positive working relationships with others

    Abilities (>8 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending

    Ability to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height