JOB DESCRIPTION:

The Sales Manager will work cohesively with an award-winning team to drive revenue through group sales. He/she will strategically find, qualify, and develop potential group business who will enjoy the hotel/resort experience: our exemplary service, perfect location and outstanding accommodations and meeting facilities. The Sales Manager will aggressively pursue leads, and successfully close/win business by understanding each client’s needs and expectations, and offering compelling presentations that offer solutions to fulfilling the unique and discriminating objectives for each group. The Sales Manager will be an expert in the nuances of his/her market and accounts, and play a critical role in the hotel’s overall booking strategy. He/she will take control of and manage the entire sales process: initial contact, presenting customized proposals, site inspections, contract negotiations, and executing final contracts.

ESSENTIAL DUTIES:

The Sales Manager is responsible for increasing room revenue by prospecting local and national market for group business

Consistently performs the Hotel’s Company Standards of Service; interact with guests, all hotel associates in a professional, gracious and friendly manner and ensures staff does the same

Solicits past and new business to ensure all revenue goals in rooms and food and beverage are achieved and exceeded through telephone solicitation, outside sales calls, site inspection and written communication

Manages accounts to achieve guest satisfaction and productivity

Develops and maintains knowledge of market trends, competition and customers

Consistently makes cold calls

Prepares correspondence to guests, internal bookings reports and file maintenance

Participates in the daily line-up, pre-convention meetings, and other sales related meetings as required

Attends trade shows, community events and industry meetings; also participates in sales blitzes to develop business

Assists with the day-to-day functions of Sales & Catering Office

Works effectively with Rooms, Catering, Conference Services and Banquet Departments to provide quality service to guests

Maintains and uses trace system

Fulfill Manager on Duty shift

Achieves and exceeds monthly and annual rooms revenue quota

Regular attendance in conformance with standards established by hotel is essential to the successful performance of this position

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules in response to the business needs of the hotel

Adheres to safety, security and emergency procedures, reacts appropriately during emergency situations and acts promptly to correct hazards

Performs other duties as assigned

MINIMUM REQUIREMENTS:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s Degree in Sales, Marketing or Business preferred with a minimum of five years related experience with progressive managerial responsibilities.

Must have demonstrated in-depth sales and marketing techniques and financial principles.

Must have effective ability to communicate orally or in written form effectively with co-management, internal and external customers

Must have a valid Florida Driver’s License and good driving record

Must be able to pass pre-employment testing (i.e. drug test, background check, etc)

Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES:

Ability to read, write and speak English (multi-lingual a plus)

Ability to understand, follow and give written and oral instructions

Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

Ability to work with large groups of people, and age groups

Ability to plan, organize and conduct a wide variety of activities

Knowledge of leadership techniques

Ability to work harmoniously with fellow employees and guests

Ability to work outdoors including intense or inclement weather conditions

Abilities (<3 hours per day) walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending

Ability to frequently (<4 hours per day) lift up to 30 pounds of weight to chest heights