South Coast Winery Resort & Spa is seeking an experience Event Service Coordinator to join the Sales & Catering Department. The ideal candidate will have previous special event experience.

SOME ESSENTIAL DUTIES INCLUDE:

· Follow All South Coast Winery Resort & Spa employee handbooks policies.

· Maintains strict confidentiality of operations and records.

· Provide excellent customer service to clients.

· Maintains client files and equipment in an orderly and professional manner.

· Listen to team members, customers and vendors to understand requests and provide accurate information and assistance and to ensure customer satisfaction.

· Assist other departments when necessary.

· Coordinates registration and payment procedures.

· Coordinates banquet services and guest accommodation needs.

· Maintains relationships with vendors including, but not limited to, rental companies, entertainment suppliers, and transportation companies.

· Ensures that all materials/equipment required for events are in place and rectifies any deficiencies.

· Prepares cover sheets, rooming lists and resume reports based on room blocks and customer information.

· Maintains timely and effective paper flow and communication within the sales and catering area, as well as with other departments.

· Acts as primary client contact for detailing group/event after Sales or Catering Manager receives signed contract.

· Attend weekly Forecasting meetings to communicate anticipated pick-up, schedule and trends to Revenue Manager and other departments.

· Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.

· Accurately complete BEO's, and contracts on a daily basis using the correct office procedures and ensure all details are tracked and recorded in Delphi.

· Maintain Delphi database for all bookings, including blocking space and tracking accurate recording of revenues.

· Update business opportunities and status in Delphi system.

· Assist with amenities and welcome note cards.

· Conduct Site Inspections for potential clients in absence of a sales manager, and for all definite bookings.

· Coordinate show rooms, VIP amenities, and sales collateral requests as needed.

· Responsible for accepting and accurately recording payments for events and deposits.

· Support Sales Team as requested.

· Works with all departments to coordinate any special needs/request of clients including site inspections.

· Confer with guests and hotel department heads to plan function details such as space requirements, event location, and times of event(s).

· Coordinate client rental orders and vendors as needed.

· Coordinate Sales Department and other in-house events.

· Special projects or other duties as assigned.

· Take pride in the overall look and feel of the hotel never walking past something out of place

· Attend weekly BEO and group resume meetings.

· Takes PRIDE in everything we do.

· Takes OWNERSHIP of their actions and decisions.

· Displays LEADERSHIP in our industry and our community.

· Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

· Displays TEAMWORK by committing to common goals based on open and honest communication.

· Delivers EXCELLENCE to our guests, our communities and to each other.