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Restaurant Server-South Coast Winery Resort & Spa

Carter Hospitality Group

Restaurant Server-South Coast Winery Resort & Spa

Temecula, CA
Part Time
Paid
  • Responsibilities

    ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

    Greets guests upon arrival; assists with seating as needed.

    Presents menus/wine list to guests and describes all daily specials.

    Takes food and beverage orders accurately and courteously; responds to patrons’ questions regarding food and beverage items.

    Opens/presents/pours wines and champagnes in a professional manner as needed.

    Accurately writes tickets for food and beverage items; turns tickets into kitchen/bar in a timely manner; coordinates with kitchen staff to clarify any requests.

    Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed.

    Reviews food order for accuracy and presentation prior to delivering to patron; coordinates with kitchen staff to rectify any deficiencies.

    Refills patrons’ beverages as requested; monitors patrons during meals to provide for all needs.

    Suggests desserts to patrons at completion of meal; accurately takes and delivers dessert orders.

    Delivers ticket to patrons upon meal completion.

    Handles purchasing transactions, which includes accounting of daily sales.

    Receives payment form patrons; makes change as needed; issues receipts.

    Clears and resets tables as needed.

    Possesses and maintain thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.

    Maintain cleanliness and sanitation at all items; performs closing clean-up duties.

    Resolves patron problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.

    Answers phone in a courteous and timely manner.

    Assist other staff members as needed to ensure optimum service to all guests.

    Performs other duties as assigned by the Manager.

    Takes PRIDE in everything we do.

    Takes OWNERSHIP of their actions and decisions.

    Displays LEADERSHIP in our industry and our community.

    Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

    Displays TEAMWORK by committing to common goals based on open and honest communication.

    Delivers EXCELLENCE to our guests, our communities and to each other.

    JOB KNOWLEDGE: One year previous restaurant experience preferred. Thorough knowledge of state liquor regulations; ability to identify when a patron has had his/her alcohol limit.

    SKILLS AND APTITUDES: Excellent customer service skills. Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.