Job Description

• Prepare paperwork for new admits, PHP/ IOP, TMS and or Continuing care/Aftercare patients. __ Track recurring payments for patients and provide invoice/receipts per transaction.
• Calendar and track all payments for follow-up including co-insurance, renewed authorized days, boarding fees, re-verifying benefits, COBRA conversion, upcoming insurance termed date etc.
• Provide support for getting signed paperwork from guarantor on account, via DocuSign or in-person meeting. _Contact guarantor for payment information if not present at the time the patient admits. _
• Run daily credit card transactions including incidentals, ancillary services, Private room/ extra sessions and pt responsibility.
• Track down declined credit cards for current and discharged patients.
• Top priority will be to run VOBs, then review VOB and patient responsibility with new admits and answer financial inquiry regarding step down – board fee or co-insurance fees.
• Scan financial paperwork to P drive and save in financial folder/ Update trackers created for other dept (such as: incidental spreadsheet, TMS tracker, VA tracker and etc.)
• Provide appropriate paperwork to 4Front Rx Pharmacy.
• Ensure billing department remains informed about outstanding balance and update DBH billing dept.
• Communicate with department and DBH billing dept on all potential or ongoing billing issues.

Qualifications

• Associate's degree or above, preferred
• 2+ years’ experience as an Insurance Verification and Patient Billing
• Strong interpersonal and communication skills
• Must have patience, tact, cheerful disposition and enthusiasm, as well as the ability to handle patients, staff and visitors based on whatever maturity level they are currently functioning on.

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

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