Cascade Healthcare Services is looking for Registration Support Specialists 

We are looking for a high-energy REGISTRATION SUPPORT SPECIALIST (RSS) to join the team and support our core focus. 

Our Core Focus is:

Saving lives through world-class training. 

We pride ourselves on creating a culture that speaks to that mission at every level of our company. We stand behind the quality of our first aid certification training and know that the greatest change we can affect in our community is by sharing our brand of education with the medical professionals who care for others. 

Our Core Training Values:

• Value People and Relationships
• Offer Excellent Solutions
• Lead By Example
• Exceed Expectations

Must reside in California, Oregon, Washington.

Full-time, 40 hours per week. 

Monday - Friday 8:00 am to 4:30 pm

Work from home position.

Hourly, non-exempt. 

Paid Vacation. Sick Time accrual and carryover.

Paid Holiday Schedule (9 days/year)

Simple IRA Retirement w/ 3% Company Match

Health, Vision, Dental and Life insurance

Hourly wage $16.00 - $19.00 / DOE

Role and Responsibilities

The Registration Support Specialist (RSS) is the first point of contact for our potential customers and students. The RSS team is comprised of a group of solutions-oriented individuals who demonstrate ownership in providing phone support for our customers. The RSS effectively manages inbound telephone traffic and email inquires for course registration and product purchases.

Responsibilities

• Manage a high volume of incoming calls and emails.

• Register students over the phone for courses

• Multitask between phone calls and emails

• Update customer information and ensure accurate entry.

• Complete assigned daily tasks in a timely manner.

• Other assigned duties as needed.

Qualifications and Education Requirements

REQUIRED qualifications for this position include:

• High school graduate or equivalent

• Basic typing skills

• Computer skills, including navigating multiple open tabs, systems, and processes.

• Experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and Google suite.

• Excellent verbal and written communication skills

• Quiet place to work. ie: dedicated home office

• Reliable internet

PREFERRED qualifications for this position include:

• Prior experience in a high-volume customer service phone support role.

• Prior customer service and data entry experience

Knowledge

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Knowledge of computer hardware and software, including applications.

Additional Skills

• Active listening.  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking clearly.  Talking to others to convey information effectively.

• Service Orientation.  Actively looking for ways to help people.

• Reading Comprehension. Understanding written sentences and paragraphs in work-related documents.

• Social Perceptiveness.  Being aware of others’ reactions and understanding why they react as they do.

• Cultural Sensitivity.

• Time Management.  Organizing, planning, and prioritizing work by developing specific goals and plans to accomplish your work.  

• Ability to effectively transition from one task to the next while remaining cognizant of deadlines.

Physical Requirements

+--------------------+--------------------+--------------------+--------------------+ | | Regularly | Frequently | Occasionally | +--------------------+--------------------+--------------------+--------------------+ | Sitting | ☐ | ☒ | ☐ | +--------------------+--------------------+--------------------+--------------------+ | Standing | ☐ | ☐ | ☐ | +--------------------+--------------------+--------------------+--------------------+ | Walking | ☐ | ☐ | ☐ | +--------------------+--------------------+--------------------+--------------------+ | Climbing/Balancing | ☐ | ☐ | ☐ | +--------------------+--------------------+--------------------+--------------------+ | Reaching – with | ☒ | ☐ | ☐ | | Arms and Hands | | | | +--------------------+--------------------+--------------------+--------------------+ | Stooping/Kneeling/ | ☐ | ☐ | ☐ | | Crouching/Crawling | | | | +--------------------+--------------------+--------------------+--------------------+ | Talking | ☒ | ☐ | ☐ | +--------------------+--------------------+--------------------+--------------------+ | Hearing | ☐ | ☒ | ☐ | +--------------------+--------------------+--------------------+--------------------+ | Feeling/Touching | ☒ | ☐ | ☐ | +--------------------+--------------------+--------------------+--------------------+ | Vision – Close, | ☐ | ☒ | ☐ | | Peripheral, Depth, | | | | | Ability to Adjust | | | | | Focus | | | | +--------------------+--------------------+--------------------+--------------------+

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Other requirements

Due to the nature of the work, the position will require successfully passing a criminal background check.

Proof of COVID-19 Vaccination required. 

Web-based and/or in-office training. TBD

Must reside in California, Oregon, Washington.