Company Overview

Cascade Training Center is an authorized provider of American Heart Association, Emergency Nurses Association, American Academy of Pediatrics, American Academy of Family physicians and many other healthcare and workplace safety curriculums. 

Since 2002 Cascade has provided individuals, healthcare organizations, public safety agencies and corporate entities with resuscitation, safety and compliance solutions from the most basic workplace safety class to the most advanced healthcare resuscitation programs. 

Our training network currently credentials over 100,000 individuals per year through active training programs in all 50 states and eight strategically located Training Centers in California, Oregon, Washington, and Colorado. Whether you are an individual looking for a specific certification class or a multi state organization looking for an a total education and compliance program, Cascade has a patient care focused and cost effective solution for you. 

In addition to customized training and compliance programs, Cascade offers over 25 nationally validated certification courses. Along with these official certifications, Cascade is accredited by multiple continuing education organizations to provide CE and CME for many courses. 

Our company prides itself on its customer satisfaction rating of 4.9 (on a scale of 1-5). Additionally, 90% of all class participants rate their experience with Cascade as "excellent" (99% rate it Good to Excellent). 

Cascade Healthcare Services' mission is "Saving Lives through World-Class Training", one student and one class at a time, and working with experts to constantly utilize the latest, evidence-based science to improve patient outcomes.

Role and Responsibilities

The Operations Manager is a full-time staff-educator and first-line supervisor who serves as a content expert and mentor to the professional services contractors for the curriculum(s) and programs assigned.  Under the direction of the Director of Operations, the Operations Manager will assist with, or manage projects that focus on program development, program implementation, course delivery, and with the Training Centers continuous quality improvement (CQI) plan with an emphasis on governing body compliance and updates to curriculum content and regulations.

• Develop and/or present continuing medical education programs.

• Promote programs by participating in workshops, conferences, school, or community presentations.

• Participate in the development of  education materials and programs at the request of clients.

• Prepare and distribute education materials such as reports, bulletins, and visual aids ensuring professional education instructors have current and accurate information relating to program design, delivery, and content.

• Review student course evaluations and escalate feedback to the appropriate Training Center Operations Manager or Director of Operations.

• Plan and implement inservice trainings that address compliance with program administration rules, or knowledge-gaps in program content.

• Conduct train-the-trainer programs to augment the professional education instructor pool.

• Delivery and facilitation of programs.

• Observe and evaluate students’ performance, behavior, progress, and physical health.

• Prepare materials and classroom for learning activities.

• Maintain accurate and complete student records as required by a program’s governing body.

• Establish and enforce rules for behavior and procedures for maintaining order among students.

• Instruct and monitor students in the use and care of equipment and materials to prevent injury and damage.

• Recommend and conduct appropriate remedial activities for instructors-in-training.

• Maintain training equipment to ensure sterility and mechanical functionality.

• Communicate within the organization and with outside clients via telephone, e-mail, #Slack, or in person.

As a first-line supervisor, the Operations Manager oversees and coordinates all activities tied to their location or region.

• Lead, Manage, and Hold Accountable (LMA)

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

• Listen to and resolve customer complaints regarding services, materials, or personnel.

• Provide staff with assistance in performing difficult or complicated duties.

• Monitor staff performance to ensure goals are met.

• Review work throughout the work process and at completion to ensure that it has been performed properly.

• Monitor market competitors and confer with senior management to formulate pricing policies on materials and services according to profitability requirements.

• Hire, train, and evaluate personnel.

• Analyze details of local market or region to assess their growth potential and to recommend new sales opportunities.

• Attend company meetings to exchange product information and coordinate work activities with other departments.

• Prepare reports on market performance for management.

• Plan and prepare work schedules and assign employees to specific duties.

• Direct and supervise employees engaged in customer service, sales, inventory-taking, reconciling cash receipts and deposits, or in the delivery of services.

• Maintain client relationships with key stakeholders.  Meet with clients to assess customer satisfaction and address concerns.

Qualifications and Education Requirements

• High School or equivalent completion of secondary education.

• Minimum of two (2) years as an instructor in the cirriclium(s) or programs assigned.

• Certification or Licensure as an EMT/EMT-P/RN.  

Knowledge

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Comprehensive knowledge of program administration rules, course agendas, and course-completion requirements.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Knowledge of computer hardware and software, including applications and A/V equipment.

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Knowledge of media production, communication, and dissemination techniques and methods.  This includes alternative ways to inform and entertain via written, oral, and visual methods.

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; group behavior and dynamics; societal trends and influences.

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Additional Skills

• Active listening.  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking clearly.  Talking to others to convey information effectively.

• Oral expression.  The ability to communicate information and ideas in speaking so others will understand.

• Service Orientation.  Actively looking for ways to help people.

• Reading Comprehension. Understanding written sentences and paragraphs in work related documents.

• Writing.  Communicating effectively in writing as appropriate for the needs of the audience.

• Critical Thinking. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Instructing.  Teaching others how to do something.

• Monitoring. Assessing performance of yourself, other individuals, or organizations to make improvements or to take corrective action.

• Social Perceptiveness.  Being aware of others’ reactions and understanding why they react as they do.

• Cultural Sensitivity.

• Getting Information.  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Time Management.  Organizing, planning, and prioritizing work by developing specific goals and plans to accomplish your work.  Ability to effectively transition from one task to the next while remaining cognizant of deadlines.

• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

• Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

• Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.

• Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

• Negotiation — Bringing others together and trying to reconcile differences.

• Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.