Location: Philadelphia, PA

Transportation: Must Have Reliable Vehicle Transportation

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a highly motivated, organized, and experienced individual to join our team as a Homecare Case Manager Administrator. This multifaceted leadership role requires an outgoing professional with extensive experience in the homecare office setting and comprehensive knowledge of case management protocols, particularly PA Enrollment Broker experience (Maximus).

The Case Manager Administrator will serve a dual function: providing direct case management services, including client intakes, enrollments, and care plan development, while simultaneously holding authority over and providing oversight to the entire care coordination and scheduling team. This role is essential for ensuring operational efficiency, compliance, high-quality client care, and effective departmental workflow.

Essential Information

Detail Requirement Experience | Previous experience as an Office Coordinator or similar administrative/case management role in a Homecare office setting. Specific Expertise | Must Have PA Enrollment Broker Experience (Maximus). Skills | Excellent written/verbal communication, organization, time management, leadership, problem-solving. Technology | Proficient in Microsoft Word, Outlook, PowerPoint, and standard office equipment. License/Certification | Valid PA Driver's License.

Responsibilities

A. Case Management and Client Services (Direct Duties)

Intake and Enrollment: Schedule, coordinate, and perform new client intakes and enrollments, ensuring all necessary documentation is complete and compliant.

PA Enrollment Broker: Utilize and manage the PA Enrollment Broker system (Maximus) for participant enrollment and service authorizations.

Care Planning: Create, implement, and routinely review comprehensive, client-centered Care Plans for all participants, ensuring adherence to regulatory and internal standards.

In-Home Visits: Conduct regular in-home visits for participants to assess needs, monitor service delivery, address concerns, and ensure client satisfaction and well-being.

Concern Resolution: Address and professionally resolve participants' and their families' concerns, escalating issues to the appropriate channels when necessary.

Community Outreach: Engage in community outreach efforts for the purpose of onboarding new clients and representing the agency professionally.

B. Administrative and Office Coordination

Office Procedures: Develop, update, and maintain relevant, compliant, and efficient office and case management procedures.

Filing System: Create, implement, and maintain an organized, secure, and confidential filing system for client and employee records.

Correspondence: Write and distribute professional correspondence, including emails, memos, and letters, to clients, staff, and external partners.

Reception: Greet and assist clients and visitors as they arrive; answer incoming phone calls and route them appropriately.

C. Supervisory and Team Oversight (Administrative Authority)

Departmental Leadership: Provide daily operational oversight and administrative leadership to the entire care team, including schedulers and other administrative support staff.

Scheduling Oversight: Supervise the scheduling process, ensuring that employee schedules are created efficiently to meet client care needs while minimizing overtime and managing staff availability.

Workforce Management: Monitor staff performance related to case management and scheduling duties, providing guidance, training, and support to ensure high standards of service.

Workflow Optimization: Identify areas for improvement in departmental workflows (e.g., intake-to-service process, documentation flow) and implement effective solutions.

Compliance Monitoring: Ensure all case management and scheduling activities adhere to state regulations, payer requirements, and company policies.

Training: Assist in the training of new case managers and schedulers on office procedures, system usage (including Maximus), and company policies.

Reporting: Prepare and present regular reports to upper management on departmental performance metrics, compliance status, and client satisfaction.

Qualifications

High school diploma/GED required; administrative or management training/certification is preferred.

Minimum of [Insert Number, e.g., 2-3] years of previous experience as an Office Coordinator, Case Manager, or similar supervisory/administrative positions, preferably within a Homecare setting.

Demonstrable experience with PA Enrollment Broker (Maximus) is mandatory.

Exceptional computer proficiency, including expert knowledge of Microsoft Word, Outlook, and PowerPoint.

Highly organized, detail-oriented, and possessing excellent time management skills with the proven ability to prioritize multiple projects and meet deadlines.

Proven leadership and staff management abilities.

Must have a valid PA Driver's License and reliable vehicle transportation to perform in-home visits and community outreach.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.