Benefits:

401(k)

401(k) matching

Opportunity for advancement

Position Type: Part-Time Start Date: January 2027 Bilingual Preferred (Chinese/English)

Program Overview Charity Cultural Services Center's Culinary Training Program provides job readiness and culinary/bartending/barista skills training to help participants build sustainable careers in the food service industry. The Case Manager plays a central role in supporting clients from intake through graduation and employment.

Position Summary The Case Manager is responsible for the full client experience within the culinary training program: from initial outreach and intake through case management, class supervision, and post-graduation follow-up. This role combines direct client service with administrative and program support duties, and requires someone who is organized, personable, and comfortable working across a wide range of tasks in a fast-paced environment.

Key Responsibilities Client Intake & Case Management • Conduct intake and needs assessments for prospective program participants • Maintain ongoing case notes documenting client progress, challenges, and services provided • Enter and maintain accurate client data in program databases/case management systems • Collect pay stubs and employment verification from program graduates for outcome tracking • Provide client information and data for internal and funder-required reports Outreach & Engagement • Respond to inquiries about the program via phone, email, and in person • Conduct community outreach to promote the program and recruit eligible participants • Receive and assist walk-in/drop-in clients and incoming calls • Represent the program at community events, partner meetings, and informational sessions as needed Program & Classroom Support • Supervise the cooking and bartending classes, ensuring a safe and supportive learning environment • Print and organize curriculum materials for classes • Order and maintain supplies and materials needed for classes and program operations • Assist with special culinary events, which may occasionally require evening or after-hours availability

Qualifications • Experience in case management, social services, workforce development, or a related field • Strong organizational skills and ability to manage multiple responsibilities simultaneously • Comfortable with data entry and maintaining accurate records • Excellent interpersonal and communication skills; comfortable engaging both clients and community partners • Bilingual (English/Chinese) strongly preferred • Ability to work occasional evenings for special events • Experience in or familiarity with culinary/food service settings a plus, but not required

Schedule Standard business hours (Monday-Friday, 9am-1pm) with occasional evening availability required for special events. Conversion to full-time position (Monday-Friday, 9am-5pm) will be considered after probation. Full-time benefits include paid time off, paid sick leave, health/dental insurance, and maternity/paternity leave.