Benefits:

Dental insurance

Health insurance

Paid time off

Tuition assistance

401(k)

401(k) matching

Opportunity for advancement

Training & development

Vision insurance

Case Manager

Division: Shelter and Housing Location: Pittsfield, MA Schedule: Full-time Compensation: $21.00/hour

Position Summary

ServiceNet is looking for a compassionate and forward-thinking Case Manager to join our team at Our Friends Shelter. In this role, you will help individuals and families experiencing homelessness build the foundation for long-term stability. Through direct support, advocacy, and collaboration, you will assist guests in accessing essential resources as they work toward permanent housing.

Key Responsibilities

Conduct comprehensive intakes and assessments for all new shelter guests

Support and advocate for individuals and families in shelter or transitional housing

Help participants access and follow through with treatment, medical, vocational, housing, and community-based resources

Hold weekly meetings with guests to review service/treatment plans, set goals, make referrals, and monitor progress

Foster a positive and supportive residential environment in collaboration with participants and shelter staff

Maintain clear, accurate case management and progress notes, as well as other assigned documentation

Qualifications

Bilingual candidates (Haitian Creole / French / Spanish) are encouraged to apply

High school diploma or equivalent required, with additional training equivalent to two years of college

At least one year of experience working with individuals affected by poverty, mental health challenges, and/or addiction

Familiarity with local social service agencies and available community resources

Valid driver's license and an acceptable motor vehicle record

Benefits:

Paid orientation and trainings.

Generous time-off package.

Comprehensive health and dental insurance plans.

403(B)-retirement plan, with employer matching.

Long-term disability benefits; paid life insurance.

Advancement opportunities; tuition assistance; and several more benefit options.

Want to learn more about ServiceNet? https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.