Benefits:

401(k)

Health insurance

Opportunity for advancement

Paid time off

Training & development

We are seeking a compassionate, detail-oriented Case Manager to join our growing behavioral health and substance use disorder treatment team. The Case Manager plays a vital role in supporting clients throughout their recovery journey by coordinating care, completing assessments and documentation, ensuring compliance with regulatory standards, and serving as a liaison between clients, providers, and external agencies.

The ideal candidate is organized, empathetic, professional, and experienced in substance use treatment environments. This role requires strong documentation skills, effective communication, and the ability to work collaboratively in a fast-paced clinical setting.

Key Responsibilities

Client Care & Case Management

Conduct client intakes and complete required intake documentation accurately and timely

Complete and maintain ASAM assessments, treatment plans, and progress notes

Provide case management services to individuals with Substance Use Disorders (SUD)

Coordinate referrals and provide appropriate community and recovery resources

Maintain consistent communication with clients to support treatment engagement and retention

Assist clients with navigating treatment services, insurance, and support systems

Documentation & Compliance

Maintain accurate, timely, and compliant client records in accordance with:

The Joint Commission standards

COMAR 14.31.06

HIPAA regulations

Ensure documentation is complete, legible, and submitted within required timeframes

Conduct and document urinalysis testing per program protocols

Utilize Zoobooks and/or electronic systems for documentation and tracking

Care Coordination

Communicate and coordinate with Carelon and other insurance providers regarding authorizations and treatment updates

Collaborate with clinical staff, counselors, nurses, and leadership to ensure continuity of care

Participate in team meetings, case conferences, and treatment planning

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field (preferred)

-Experience working with substance use disorder populations preferred

-Strong organizational, communication, and interpersonal skills

-Ability to work independently and as part of a multidisciplinary team

-Proficiency with electronic health records and documentation systems

-Ability to maintain professionalism, boundaries, and confidentiality