Benefits:
Health Insurance Reimbursement
401(k)
Paid time off
Training & development
📍Location: Riverdale, GA 🕒Schedule: Monday–Thursday, 8 AM – 5 PM; Friday, 8 AM – 4 PM
About Us At NexGen Medical Centers, we’re not just treating pain — we’re helping patients get their lives back. As a leader in interventional pain management, we pride ourselves on compassionate care, innovative treatments, and a supportive clinic environment.
We’re growing and looking for a Case Manager to be the support of our back office. If you’re organized, personable, and thrive in a fast-paced healthcare setting, this is the role for you!
Role Overview
The Case Manager is responsible for coordinating patient cases from intake through treatment completion by ensuring timely communication, accurate documentation, appropriate insurance and legal verification, and adherence to NexGen processes. This role is critical to maintaining workflow efficiency, regultory compliance, and high-quality patient care.
Medical decision-making is solely the responsibility of the treating provider and is based on clinical evaluation and medical necessity. The Case Manager’s role is administrative and coordinative in nature and does not influence treatment decisions.
Core Responsibilities
Patient Account Management
Communication & Call Handling
Scheduling & Workflow Oversight
Documentation & Systems Management
Email & Task Management
Professional Expectations
Maintain patient confidentiality and HIPAA compliance at all times.
Demonstrate accountability, attention to detail, and strong follow-through.
Communicate proactively with leadership regarding delays, risks, or workflow barriers.
Uphold NexGen standards of professionalism and patient advocacy.
Success in This Role Looks Like
Complete, updated case information for every patient.
Accurate, real-time documentation across all systems.
Timely and effective communication with minimal repeat follow-ups.
Well-organized case queues with clear next steps.
Consistent daily engagement with all assigned patient accounts.
Perks & Benefits âś” Competitive salary âś” Paid time off & holidays âś” Healthcare reimbursement stipend âś” Uniform provided (scrubs) âś” Career growth & professional development âś” Company-sponsored 401(k)
What We’re Looking For
High school diploma or equivalent (healthcare administration training is a plus).
1+ year of customer service experience — medical office experience preferred.
Strong communication, multitasking, and organizational skills.
Bilingual (Spanish/English) preferred to serve our community better.
Comfortable with Electronic Medical Records (EMR/EHR) systems.
Why Join NexGen?
Because here, you matter. You’ll have the chance to grow your career in healthcare, enjoy consistent work hours, and be part of a team that’s passionate about helping patients live pain-free lives.
Be part of a growing healthcare team where your skills make a real difference in patients’ lives.
👉 Apply now to join NexGen Medical Centers and take the next step in your career!