Job Description

Cash App is looking for a Customer Success Advocate to join the Cash Direct Customer Support team.  We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with our users. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, an excellent multi-tasker, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:

• Effectively solve customer inquiries via in-app chat/messaging and email using a CRM tool
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

*WILLINGNESS TO WORK FLEXIBLE HOURS AS PART OF A ROTATING SCHEDULE, WHICH INCLUDES A MIX OF WEEKENDS, MORNINGS, EVENINGS, OVERNIGHT, AND HOLIDAYS AS NEEDED

THIS ROLE HAS A TENTATIVE START DATE OF JUNE 28, 2021

COMPENSATION: $24/hr. 

SCHEDULE:  SUNDAY - THURSDAY  7:00 AM  - 4:00 PM EASTERN TUESDAY - SATURDAY   7:00 AM  - 4:00 PM EASTERN

Additional Information Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.