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Content Media Specialist - Cash App

Cash App

Content Media Specialist - Cash App

Portland, OR
Full Time
Paid
  • Responsibilities

    Job Description

    Cash’s Customer Knowledge team believes an effective content strategy combined with clear, accurate content helps empower our customers and Customer Success Advocates. As a media specialist on the Content team within Customer Knowledge, you will support Customer Success Advocates, teams across Cash Customer Operations, and our Cash App customers with product and business support through visual media. Day-to-day, the media specialist will work as the team’s acting video editor/producer, digital asset manager, and graphics creator for internal and external customer education. 

    This role will collaborate closely with Content and Knowledge Operations Specialists, Product Managers, Cash Business Systems, Learning and Development, and other stakeholders to create a visual media library that both supports and educates our customers through videos, GIFs, images, and more. 

    You will:

    • Manage and oversee the full end-to-end media (images, GIFs, videos, etc.) production process from concept to creation by drafting scripts, engineering and editing audio, editing videos, and publishing content

    • Collaborate with internal stakeholders to ensure media library addresses top inquiry drivers to Cash App support, as well as highlights key value propositions as defined by Marketing and Brand teams

    • Create and manage a structure for media asset organization with an emphasis on discoverability, accessibility, search optimization, and availability 

    • Establish, communicate, and measure KPIs to demonstrate the value media brings to Customer Knowledge and Cash’ ecosystem

    • Create guides and scalable workflows to add media assets in support content, automated responses, and other support tools

    • Prioritize and manage media requests from cross-functional partners and stakeholders

    • Follow Cash and CCO’s style and communication guidelines in every aspect—from visual to copy, music, and tone

  • Qualifications

    Qualifications

    • Minimum 2 years experience using video and editing equipment (Proficient in video editing and screen capture software such as Screenflow, Final Cut Pro X, Adobe After Effects)

    • Creative and critical thinker with a keen ability to problem solve challenging issues

    • Great interpersonal and communication skills

    • Experience creating media in a support or customer service centric environment

    • Knowledge and good understanding of motion graphics and sound editing is preferred

    • Someone who can manage multiple projects, dependencies, and timelines at once to deliver on moving deadlines and launch calendars

    • Passionate about empowering Cash App customers through educational content that both solves problems and helps them grow their financial acumen 

    • Results driven with a strong ability to identify and drive for measurable results.

    • Positive, proactive, and motivated to go above and beyond to learn new skills and get things done

    Even better, you have:

    • Financial or tech Industry experience

    • Direct understanding of Cash products and workflows 

    • Youtube content creation experience

    • A degree in Digital Animation

     

    Additional Information Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.

    Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.