Voice of the Customer Specialist: Global Product, Cash App
Job Description
We are looking for an accomplished Voice Of The Customer specialist to join the team at Cash App! As a VOC Specialist, you will be a link between Customer Operations and the product teams building features used by millions of customers. Our Global Product teams are focused on expanding to new markets and creating an outstanding support experience, and you'll support their work by analyzing contact drivers, resolving customer problems, and providing valuable input during features development. This cross-functional role requires experience with analytics and reporting and an understanding of how product development teams collaborate to provide an amazing customer experience.
You Will:
Qualifications
Additional Information Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.