GSA Management LLC is a fast-growing institutional developer and owner of real estate self-storage assets nationwide. The Cash Application Specialist plays a crucial role on the accounting team, providing vital support to the company's cash management processes.

Objective:

In this role, you will be responsible for processing and reconciling incoming payments and unapplied cash in a timely and accurate manner.

Responsibilities include:

• Reconciling incoming payments (checks, credit cards, and cash) from tenants against bank reports promptly.
• Monitoring and reviewing unapplied cash balances.
• Investigating and resolving discrepancies by proactively communicating with the Operations and Accounting teams.
• Assisting the Accounting team with month-end close activities related to cash application and reconciliation.
• Preparing ad hoc reports and supporting special projects as needed.
• Processing tenant refunds in accordance with company policies and ensuring proper documentation and approval.
• Managing and responding to credit card chargebacks, including gathering supporting documentation and coordinating with stores.
• Maintaining detailed records of refunds and chargebacks to support audit and internal control requirements.
• Communicating directly with store teams and tenants to resolve refund requests and chargeback-related inquiries.

Other Functions:

• Must be able to work extended hours and weekends as needed
• Other duties as assigned

Skills and Experience:

• High school diploma or equivalent (GED)
• Minimum of 1 year related cash application experience preferred
• Experience processing refunds and handling credit card chargebacks preferred
• Customer service or customer-facing experience preferred
• Self-storage experience as a Store Manager or Assistant Manager preferred
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel

Physical Requirements :

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Salary:

• $55,000 - $60,000 per year

GSA Management LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GSA Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources .