Job Description

Serve as a professional representative on our casino floor while delivering exceptional guest experiences. As our Casino Ambassador, you will be the primary point of contact responsible for maintaining guest satisfaction through direct interaction, professional communication, and personalized attention to our valued players.

• Maintain an active presence on the casino floor, providing professional assistance and guidance to guests during their gaming experience
• Serve as a knowledgeable representative of our Players' Club program, effectively communicating membership benefits and promotional opportunities
• Develop and maintain professional relationships with players through strategic outreach initiatives, including personal interactions and formal correspondence
• Provide comprehensive guidance to players regarding Players' Club rewards program benefits and redemption procedures
• Collaborate with Casino and Slot Hosts to coordinate and execute high-quality events and programs for member retention and satisfaction

Qualifications

Required Qualifications:

• Must be 21 years of age or older, as required by law
• High school diploma or GED required
• Minimum of 1-2 years of demonstrated customer service experience
• Strong verbal and written communication skills
• Ability to work flexible schedules, including nights, weekends, and holidays
• Proficiency in computer applications, including email, spreadsheets, and player tracking systems
• Willingness to obtain necessary gaming certifications and licenses as required

Preferred Qualifications:

• Previous casino or gaming industry experience
• Knowledge of casino operations and gaming procedures
• Experience with customer relationship management systems

All candidates must successfully complete required background checks and maintain required gaming licenses in accordance with regulatory requirements.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.