Job Description

Job Description

The Company:

Cassida Corporation, a leading Manufacturer and Distributor of Cash Handling machines, is looking for a well-qualified Technical Support Representative to support warranty processes for 30 plus products. We provide warranty coverage to our National, Regional, and Small retailers from our high-volume Rancho Bernardo distribution center.

Duties and Responsibilities:

· The Technical Support Representative will serve as a front-line agent responsible for several activities:

· Handle live customer support calls

· Respond to customer emails, utilizing TeamSupport and Outlook

· Maintain call time service levels

· Maintain ticket response service levels

· Follow company warranty and billable procedures

· Exercise sound judgment when faced with ambiguous customer situations

· Create invoices for parts and repairs, utilizing QuickBooks

· Process parts and repairs shipping, utilizing StarShip

· Able to wear lots of hats and help where needed, from time to time, you will need to:

· Pack and shipping products for various need

· Product testing

· Special projects

The ideal candidate genuinely enjoys problem solving, teamwork, providing input to improving our customer’s service experience.

Requirements:

· Have excellent written and verbal communication skills

· Have previous customer service experience, preferably in a call-center environment

· Able to quickly adapt in a fast-moving, high volume environment

· Be outgoing and enjoy working in an open, team-driven environment

· An understanding of how small electronic devices that contain motors, sensors, and electronic boards, work.

example: copiers, printers, and scanners etc.

· Able to lift and carry items up to 30 lbs.

· Able to sit or stand for long periods of time

Preferred Skills:

· Spanish-speaking, a plus

Education:

· High School Diploma or Equivalent required; Bachelor’s degree preferred but not required

Only local candidates will be considered.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• Monday to Friday

COVID-19 considerations:

We are currently working from our distribution center in Rancho Bernardo. We are maintaining social distancing and following state and county health protocols.

Experience:

• Customer service: 1 year (Required)

Education:

• High school or equivalent (Required)

Language:

• English

Software utilized at Cassida:

· TeamSupport

· QuickBooks

· StarShip

Company Description

Cassida Corporation, a leading Manufacturer and Distributor of Cash Handling machines, is looking for a well-qualified Technical Support Representative to support warranty processes for 30 plus products. We provide warranty coverage to our National, Regional, and Small retailers from our high-volume Rancho Bernardo distribution center.

Company Description

Cassida Corporation, a leading Manufacturer and Distributor of Cash Handling machines, is looking for a well-qualified Technical Support Representative to support warranty processes for 30 plus products. We provide warranty coverage to our National, Regional, and Small retailers from our high-volume Rancho Bernardo distribution center.