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Logistics Operations Specialist

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Castlery

Logistics Operations Specialist

Los Angeles, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    Founded in Singapore in 2013, Castlery is an online furniture brand that creates its own distinctive, quality furniture designs and offers them at accessible prices via a seamless, fuss-free experience for the modern furniture shopper. Since then, we have grown into overseas markets like the United States and Australia.

    As an e-commerce tech start-up, we move decisively on insightful data and leverage on technological solutions to supercharge our operations. We combine our individual passions and skills to create innovative work that is as exciting and unconventional as the business itself. It is a place where all ideas are listened to; where brainstorming means job titles get left at the door and where a self-starter can really make their mark.

    If you are eager to make an impact at a fast-growing technology company and you have a passion for moving the needle, come join us!

    CORE RESPONSIBILITIES

    Castlery is hiring a LOGISTICS OPERATIONS SPECIALIST (REMOTE) to be based in LOS ANGELES, CALIFORNIA. This person will play a key role in executing inbound and outbound deliveries, improving customer satisfaction and driving repeat business in their region by ensuring best in class customer experiences at every opportunity.

    • Coordinating with 3PL on daily operations, managing KPI Expectations, and maintain a close relationship
    • Monitor, supervise, and execute order management and fulfillment system
    • Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible
    • Answer customer inquiries and facilitate order fulfillment requests
    • Monitor, report and improve logistics KPIs
    • Audit and provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI
    • Provide direct input into the existing user tools and make recommendations for process
    • Project a professional company image through phone, chat, and email interactions.
    • Generating and monitoring performance reports to achieve higher customer satisfaction
    • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager

    REQUIREMENTS 

    • At least 1-2 Year(s) of working experience in the related field is required for this position.
    • Proficiency in Excel and Microsoft Office is a must - ability to navigate and analyze data.
    • Constantly think of improvement efforts to deliver better internal processes and customer experience.
    • Must be a self-learner with a demonstrated ability to self-motivate and follow through on issues.
    • Able to solve problems by thinking analytically, strategically, and creatively.
    • Familiar with the latest e-commerce trends.
    • Ability to empathize with and prioritize customer needs
    • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

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