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Customer Service Representative

Catalyst Career Group

Customer Service Representative

Nashville, TN +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

    BENEFITS:

    • Health, Dental, Vision
    • Life Insurance
    • PTO
    • 401(k)
    • Pension Plan

    RESPONSIBILITIES INCLUDE:

    • Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
    • Support agency management in the on-boarding of new agents
    • Participate in event planning for training sessions, kick-off events and other meetings
    • Process agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions
    • Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports
    • Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters
    • Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process

    REQUIREMENTS INCLUDE:

    • Associates, or Bachelor’s degree preferred, or equivalent years of related experience
    • The ideal candidate should have 2 or more years of customer service and administrative experience
    • Strong computer skills with proficiency in the Microsoft Office Suite
    • Demonstrated ability to multitask effectively
    • Strong written and verbal communication skills required

    REGISTER TO ATTEND THIS VIRTUAL JOB FAIR TO CHAT LIVE WITH RECRUITERS FROM NEW YORK LIFE INSURANCE COMPANY AND OTHER LEADING INDUSTRIES.

    COMPLETE YOUR REGISTRATION AND UPLOAD YOUR RESUME AT THE FOLLOWING LINK: https://portal.premiervirtual.com/event/register-jobseeker/6691-cleveland-5-28-21

    DON’T MISS THIS OPPORTUNITY TO MEET VIRTUALLY WITH COMPANIES HIRING IN THE CLEVELAND AREA.

    CLEVELAND AREA VIRTUAL JOB FAIR FRIDAY, MAY 28, 2021 10AM-12PM

    Login and participate on the day of the Job Fair.

    Once a profile is created, candidates/participants will receive timely reminders and instructions for the day of the event. This training prepares candidates to make a lasting first impression.

    COMPLETE YOUR REGISTRATION AND UPLOAD YOUR RESUME AT THE FOLLOWING LINK: https://portal.premiervirtual.com/event/register-jobseeker/6691-cleveland-5-28-21

    REMEMBER, THE BEST WAY TO BE CONSIDERED FOR A POSITION IS TO JOIN THE EVENT AND INTERACT WITH THE HIRING MANAGERS VIA CHAT OR VIDEO. PLAN TO ATTEND THIS VIRTUAL ONLINE EVENT!

    ABOUT THE CLEVELAND AREA VIRTUAL JOB FAIR If you’re looking for a new job or the opportunity to explore career options, register now for the upcoming Job Fair. This is a VIRTUAL event. Job seekers can view details about each hiring company, job openings and have the opportunity to connect live with hiring managers and recruiters via text chat or video. Avoid spending valuable time submitting resumes with no response. This is your opportunity to maximize your job search efforts from the comfort and safety of your own home.

    QUESTIONS? info@catalystcareergroup.com 815.308.5426

  • Locations
    Cleveland, OH • Nashville, TN