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Front Desk Associate - Part-Time (Part Time)

Catalyst Fitness

Front Desk Associate - Part-Time (Part Time)

Buffalo, NY
+1 location
West Seneca, NY
Part Time
  • Responsibilities

    Department: Front Desk/ Shake Bar


    ● Must be willing to work flexible hours.

    ● Strong public relations and communication skills.

    ● Ability to work as part of a team.

    ● Maintain high engagement level.

    ● Ability to multi-task.

    ● Functional Computer Skills.

    ● Outgoing, enthusiastic, friendly attitude.

    ● High School Diploma (PREFERRED)

    ● Safety Knowledge & Training (American Red Cross First Aid, CPR, AED, etc.) (PREFERRED)


    ● Greet each member and guest promptly, enthusiastically, and with a smile.

    ● Says “Hello” to all incoming guests and “Good-bye” to all outgoing guests.

    Provide control to the front door area of the facility.

    ● Check each member into the gym using proper check-in procedures.

    ● Monitor check-ins to identify delinquent accounts, cancelled accounts, and correct members are checking in. Contact management with any

    ● Register all guests into the gym using proper registration procedure: Guest Courtesy Card.

    ● Ensure that guests and appointments are directed to the appropriate Fitness Counselor in a prompt, professional manner.

    ● Answer phone by the third ring in a professional and courteous manner and use proper phone greeting techniques and scripts.

    ● Address caller inquiries via phone.

    ● Register all telephone inquiries in the TI log in the Master Production Log and transfer the call to the appropriate Fitness Counselor.

    ● Maintain neat appearance and wear proper uniform with nametag while on duty. It is employee’s responsibility to maintain his/her uniform.

    ● Respond immediately to member concerns.

    ● Make delinquent phone calls.

    ● Attend all staff meetings as directed.

    ● Clean and maintain front desk area.

    ● Walk the floor to make sure all member rules are being followed.

    ● Follow proper opening and closing procedures.

    ● Log all maintenance concerns that are reported.

    ● Notify management of gym incidents that require incident reports.

    ● Work when scheduled and adhere to our attendance policies.

    ● Perform other duties as directed by management.