Job Summary:

The Population Health Pharmacy Technician will help our communicates thrive by assisting with identifying, tracking and reporting of patients with open medication adherence gaps. Under the direction and supervision of the Pharmacy Program Manager and Team Lead, the Population Health Pharmacy Technician assists the Population Health Pharmacists by scrubbing medication adherence reports, loading intervention opportunities in a database, and confirming patients pick up their medications.

Role and Responsibilities

Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information

Reviews medication adherence reports to remove patients who do not meet criteria for intervention

Loads intervention opportunities into Care Management program, prioritizing them according to risk, and assigning them to the correct pharmacist

Provides telephonic follow up with pharmacies to verify patients pick up medications, closing care gaps.

Organize daily call lists in preparation for the Pharmacist

Facilitate patients to the Pharmacist for all clinical needs

Complete assigned tasks related to medication adherence services.

Accessing, inputting, and retrieving information through the Care Management computer network to maintain accurate records

Obtain refill authorizations from prescribers

Provides medication adherence services utilizing prescribed workflows

Participates in scheduled quality meetings

Comply with established procedures, rules, and regulations

Completes clear and concise documentation in Care Management programs

Professionally answer phones and direct customer calls to the appropriate personnel

Handle customer problems/concerns in a calm manner and referring them to the pharmacist accordingly and notify the pharmacist of any issues

Promoting teamwork, professional services and clear communication

Recognizes and adheres to the scope / limitations of job requirements

Performs other related duties as assigned

Qualifications and Requirements:

High school diploma or equivalent.

Pharmacy technician license or pharmacy technician trainee license from the Texas State Board

Strong communication and customer service skills

Work a flexible schedule, including evenings and weekends

Ability to read and transcribe pharmaceutical information

Sit for long periods of time, stand for intermittent periods of time

Bend, reach, climb, squat, lift, push, or pull a minimum of 40 lbs.