A Fortune 100 FinTech company is transforming Source-to-Report processes and technology to create a seamless digital procurement experience for employees that maintains compliance and amplifies value delivered. The Outsourced Service Provider Onboarding/Offboarding and Third Party Risk Management Change Management Lead & Trainer will play a pivotal role leading the overall change management plan and execution, including communications and training, to enable support for people, process, and technology change throughout our onboarding and offboarding process of Outsourced Service Providers as well as the reinvention of our Third Party Risk Management process and systems.

The OSP Onboarding/Offboarding and 3PRM Change Management Lead & Trainer will serve as a strategic leader and steward, requiring strong business acumen and knowledge of the Outsourced Service Provider (OSP) landscape, Third Party Risk Management (3PRM), and Source-to-Report (S2R) function with experience deploying solutions to effectively coordinate & communicate with cross-functional partners, develop and publish content on collaboration tools and training portals, and educate stakeholders and end users with engaging content that ensures understanding and compliance as we move from the former to the future way of managing OSPs and third party risk.

Key responsibilities include developing and managing the overall change management plan, developing training content for user audiences, and developing and executing the internal and third-party enablement communication plan. In this role, you will contribute to success in the following ways:

Leadership and Strategy

• Cultivates & coordinates relationships with project stakeholders, with ability to interact with senior leaders to provide strategic guidance or support decision-making
• Collaborates across the company to leverage resources & knowledge to solve problems & achieve results
• Adept at focusing thinking around a shared vision and critical few priorities; role-models execution with speed, agility, and excellence
• Uses previous experience leading change management solutions to bring best practices to bear.
• Partners cross-functionally to ensure globally compliant and locally relevant communications and training Change Management
• Develops and executes effective communications for project stakeholders in alignment with the GBS and Corporate Communications standards and governance process
• Understands & interprets stakeholder landscape, expectations, and key opportunities to shape and drive change management activities in support of the vision and implementation of new OSP and 3PRM management programs
• Expert at determining the right resources, operating mechanisms, communications and training needed to gain alignment and to manage change
• Knows how to best leverage various traditional and digital communication channels to create and manage targeted and integrated communication and training programs for both an internal employee audience and externally to enable third parties
• Creates compelling written content and visually engaging graphics; uses social media and video to enhance impact and messaging, as appropriate
• Partners across Finance and with Technology for Corporate Communications, and other cross-functional partners to implement any large-scale communication and training programs
• Leads and oversees development, validation, implementation, and evaluation of training-related solutions (curriculum, job aids, reference guides, playbooks, etc.)
• Leverages central Learning & Development organization’s instructional design and facilitation methodologies to ensure consistency and the highest level of performance
• Owns the design, structure and maintenance of change management content on the intranet, collaboration portals, Intuit website and learning management systems; evaluates effectiveness and directs continuous improvement efforts Project Management
• Supports project management of change management initiatives in a lead or support role as directed by program teams
• Supports end-to-end change management with ownership, decision planning, recommendation, and execution of change management activities
• Provides meaningful insights to project team to drive strategy or key decisions

Qualifications:

• Experience leading change management of OSP management and/or 3PRM governance

• Experience with business operations, communications, with knowledge of outsourced service provider programs, sourcing, procurement, risk management, legal, information security and supply chain

• Experience producing digital content (infographics, video editing) for internal and external websites

• Proficient in communications and training content authoring systems such as Sharepoint, LumApps, Docebo, Degreed, and Loom

• Proficient in collaboration and productivity systems such as Google Workspace, Microsoft Applications, Slack and Zoom

• Experience leading complex programs of work with multiple stakeholders/partners

• Availability to directly support and interact with multiple international business units

• Culturally aware; experience communicating with a global audience

• Bachelor’s degree in Business, Marketing, Communications, or other quantitative discipline

• Ability to travel up to 30% of the time

• Experience working in the High-Tech or Financial Services sector preferred

Skills & Qualifications Skills

• Is a creative story-teller that shapes beliefs and inspires actions

• Superb at communicating upwards, laterally and downwards with stakeholders, including presenting to senior leadership

• Experienced in project management and leading cross-functional teams to successfully achieve business goals

• Excellent interpersonal skills who can effectively interface and collaborate with employees at all levels

• Adept and resilient within a high change environment focused on long term opportunities

• Solution-oriented within a data-led and data-driven approach

• Proactive, action-oriented self-starter

• Exhibits high levels of judgment, innovation and creativity; is a critical thinker

• Effective use of inquiry and advocacy to work through barriers

• Strong written, communication, and analytical skills

• Ability to work independently as well as lead and collaborate in cross-functional teams

• Strong organizational and time management skills

• Ability to deal with ambiguous and often complex work situations