Desktop Support Expert

• Onsite in Red Oak, TX
• 6-month contract with multiple extensions 

Our client is a leading provider of custom-built data centers designed to meet the specific needs of its customers. The company offers scalable, flexible, and sustainable data center solutions, ensuring high performance and reliability. With a focus on rapid deployment and operational excellence, our client serves a diverse range of industries, including cloud providers, enterprises, and service providers, delivering robust infrastructure that supports critical IT operations. Their commitment to innovation and customer satisfaction makes them a trusted partner in the datacenter industry.

Summary of Position:

The Desktop Technician is responsible for assisting in standing up a Datacenter for our client and supporting PC based computers and related equipment for users and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.

Essential Duties and Responsibilities:

• Assist with networking cabling
• Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
• Install and troubleshoot and software for clients.
• Complete necessary internal and client related documentation.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact with end users and internal staff to resolve IT related issues
• Interacts with a typically diverse internal and external users and is required to interpret and communicate complex information
• Works well in a team environment and independently.
• Accountable for ticket aging and response times to users
• Positive and proactive attitude with customer’s best interest in mind

Qualification / Requirements:

• Advanced knowledge of PC desktop support.
• Advanced knowledge of local and network printer support.
• Basic knowledge of Networking
• Excellent customer service-related skills.
• Basic knowledge of ticket-based tracking systems.

Additional Requirements:

• Excellent verbal and written communication skills.
• Ability to work with minimal supervision.
• Strong analytical and problem-solving skills
• Valid driver’s license.
• Dependable transportation.
• Ability to work some nights and weekends and as required.
• Must be able to lift 50 pounds.

Education / Training / Experience:

• (3-6) years experience with Windows and MacOS troubleshooting in a professional setting.
• (3-6) years experience with Microsoft Azure and M365 administration.

Preferred:

• Certification in Microsoft Azure Fundamentals, Security Fundamentals
• Certification in Dell Hardware
• Associate Degree in Computer Science or equivalent
• ITIL v3 certification