JOB DESCRIPTION:
Secret Clearance Required
Hybrid in Boston, MA
Pay: $60/hr
Job Description Overview
We have an outstanding career opportunity for a successful Resident Support Engineer (RSE) to be located in Boston, MA. This position involves providing on-site and call-center technical support to the Commvault customer base. The technical support will be for the entire suite of Commvault applications including Simpana.
What you’ll do…
- Perform normal day-to-day administration of the CommVault environment
- Review daily backup reports to remedy failures and increase job success rates
- Collect, analyze, and document information about the current CommVault environment.
- Review customer policies and procedures to ensure that they are in line with CommVault’s standard methodologies
- Fix and optimize backup/restore throughput issues
- Develop solutions to fix complex data movement challenges, such as backups over WAN
- Own trouble tickets and work them to resolution
Who you are…
- 2+ years of Backup Administration experience, preferably with CommVault Simpana (CommVault certifications a plus)
- Practical experience in concepts such as data and information life cycle management, disaster recovery, and software performance tuning
- Exposure to hardware devices such as Storage Arrays, Storage Area Networks, Servers, and NAS devices
- Ability to logically solve IT issues with confidence
- Ability to take detailed notes, work independently and efficiently, and to communicate optimally as a member of a remote workforce
- Ability to convey highly technical information in business terms to upper-management
- Advanced administration and fixing Windows server environments (Microsoft or other professional certifications a plus)
- Experience with virtualization on Hyper-V, VMWare and/or Citrix Xen Server in complex, distributed or clustered environments
- Previous experience/exposure with other backup software and concepts from Symantec, EMC, IBM, CA, HP, etc.
- CompTIA Security+ certification a plus
- Active government security clearance required
- Ability to travel up to 50% of the time to onsite location