Title: Senior Patient Account Specialist

Terms: Contract 3-6 months (possible extensions)

Location: Lake Charles, LA (onsite M-F)

Industry: Healthcare

Pay: $20 per hour

Overview: The Senior Patient Account Specialist plays a crucial role in ensuring the accurate and timely billing and collection of physician services. The position encompasses a broad range of responsibilities, including optimizing the revenue cycle for physician services, maintaining high levels of customer service, and addressing insurance claim denials.

Responsibilities:

• Conduct billing activities, accounts receivable follow-up, and resolve credit balances to facilitate the payment of claims.
• Analyze trends to enhance the revenue cycle's effectiveness and efficiency, pinpointing and addressing root causes.
• Deliver exceptional customer service to organizational personnel, insurance carrier representatives, and patients.
• Accurately document all follow-up activities within the practice management system.
• Provide education to patients about their insurance plans.
• Follow-up on denied insurance claims, working closely with insurance companies to resolve denials and expedite payment.
• Ensure compliance with privacy regulations and the safeguarding of Protected Health Information (PHI).
• Communicate effectively, aligning with the organization's mission through both oral and written forms.
• Adhere to all organizational policies, procedures, quality standards, safety guidelines, and infection control measures.
• Support the organization’s mission, ethics, diversity objectives, and service standards.
• Handle additional duties as required.

Requirements:

• High school diploma or equivalent; additional college coursework is advantageous.
• Proficiency in operating telephones, computers, copiers, fax machines, and 10-key calculators.
• Strong communication skills, both oral and written.
• High attention to detail with the capability to manage multiple tasks.
• Experience with follow-up on denied insurance claims, demonstrating a solid understanding of insurance regulations and appeal processes.
• Familiarity with medical terminology and healthcare billing practices.

Medical Requirements:

• Understanding of medical billing and coding practices.
• Knowledge of healthcare regulations, including HIPAA.

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