Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Training & development

The Catering Manager is responsible for the seamless execution of all catering orders at Olive & Finch. This includes physically preparing and delivering catering orders, ensuring high-touch guest communication and service, and collaborating with restaurant managers to coordinate staffing and scheduling for catering operations.

This is a hybrid role that blends leadership, logistics, and hands-on support. The Catering Manager is the face of Olive & Finch’s catering program and is expected to represent the brand with professionalism and care. They will own the catering phone, manage all incoming inquiries and orders, and ensure every catering experience meets brand standards and drives guest satisfaction.

This role is part of the restaurant operations team and will assist with general restaurant operations as needed, providing additional support during peak hours, events, or staffing gaps.

Key Responsibilities

Catering Execution & Delivery

Lead all aspects of catering order fulfillment, including packing, staging, delivery, and setup

Personally deliver orders when needed and ensure seamless execution

Confirm order accuracy and presentation before each delivery leaves the kitchen

Maintain delivery logs and mileage reports

Ensure cleanliness and organization of catering staging and storage areas

Guest Communication & Service

Manage the catering phone line and respond promptly to all inquiries and orders

Build strong relationships with recurring guests and corporate clients

Proactively resolve guest concerns and ensure every catering order exceeds expectations

Communicate clearly with guests about menus, delivery logistics, and order details

Scheduling & Coordination

Partner with General Managers to coordinate team schedules that support catering needs

Ensure coverage for early morning and weekend orders when applicable

Track catering calendar and communicate upcoming needs to kitchen and FOH teams

Logistics & Operations

Maintain and organize catering supplies, delivery materials, and packaging

Coordinate with the kitchen to ensure items are ready for timely delivery

Support billing accuracy and ensure proper handling of order receipts and invoices

Own and manage all catering software systems, including Toast Catering

Collaboration & Growth

Work closely with the operations and sales teams to create and grow new catering opportunities

Assist with menu planning, seasonal offerings, and custom requests

Gather feedback from clients and relay insights to improve offerings and service

Participate in outreach and business development to drive catering sales

Restaurant Operations Support

Support restaurant operations during peak periods or as needed

Assist with FOH or BOH tasks as appropriate, including guest service, order packaging, and expediting

Serve as a flexible team member within the operations group

Qualifications & Requirements

2–3 years of experience in hospitality, event coordination, or catering operations

Excellent communication skills with a passion for guest service

Ability to manage logistics, multitask, and meet time-sensitive deadlines

Must have a clean driving record, proof of insurance, and access to a reliable personal vehicle

Valid driver’s license required

Able to lift up to 50 lbs and be on your feet for extended periods

Friendly, professional demeanor with strong attention to detail

Self-starter with a high degree of ownership and reliability

Experience with Toast or similar catering/restaurant platforms preferred