Benefits:

401(k)

Dental insurance

Health insurance

Job Title

Catering Sales and Guest Service Representative

Position Type

Full-Time, Hourly

Compensation

$20.00 per hour

Sales incentives based on individual catering sales performance

Schedule

Primary schedule: Wednesday through Sunday

Schedule may vary based on business needs, catering demand, and peak seasons

Availability on weekends and during high-volume periods is required

Position Summary

The Catering Sales and Guest Service Representative is responsible for driving catering sales while serving as a primary point of contact for guest and internal phone communications. This role plays a critical part in revenue generation, guest satisfaction, and operational communication by professionally handling incoming calls, converting catering inquiries into confirmed orders, and supporting restaurant teams with accurate, timely information.

This position requires strong communication skills, attention to detail, and the ability to balance sales focus with exceptional guest service.

Key Responsibilities

Catering Sales

Receive and respond to inbound catering inquiries via phone and email

Educate guests on catering menu options, pricing, portions, and service details

Actively convert inquiries into confirmed catering orders

Accurately enter catering orders into designated systems and ensure all details are complete

Communicate order details clearly to catering, kitchen, and operations teams

Follow up on catering leads, quotes, and pending orders as needed

Support catering sales goals and participate in sales incentive programs

Guest & Team Phone Support

Professionally answer and manage incoming phone calls from guests and team members

Resolve guest questions, concerns, and basic service issues or route them appropriately

Provide accurate information regarding hours, locations, menu items, pricing, and policies

Support internal team members by relaying messages and operational information

Maintain a calm, professional tone during high-volume or peak business periods

Accuracy, Organization & Communication

Maintain detailed and accurate records of catering orders and guest interactions

Ensure all catering orders are communicated clearly and on time to the appropriate teams

Follow company standards for order handling, guest communication, and data accuracy

Escalate issues or special requests to leadership when necessary

Qualifications

Previous experience in sales, catering, hospitality, or guest service preferred

Strong verbal communication and phone etiquette skills

Ability to multitask and remain organized in a fast-paced environment

Sales-minded with a focus on closing and follow-up

High attention to detail and accuracy

Comfortable working independently and as part of a team

Reliable attendance and schedule flexibility

Physical & Work Requirements

Ability to sit or stand for extended periods

Frequent phone use and computer work

Ability to work in a fast-paced, high-call-volume environment

Success in This Role Looks Like

Consistent conversion of catering inquiries into confirmed orders

Accurate and complete catering orders with minimal corrections

Positive guest feedback related to phone interactions

Strong communication and support for restaurant and catering teams

Meeting or exceeding catering sales goals tied to incentive programs