Job Description

The Program Manager is responsible for the direct oversight of the residential program to which he/she has been assigned as their primary work site, and any residential program which requires additional leadership support for any unspecified period of time. Program oversight responsibilities include but are not limited to maintaining a full program census, delivering restorative services according to resident service plans, maintaining acceptable health and safety standards for office and program spaces (including bedrooms and apartments), supervising staff performance and facilitating program improvement. The Program Manager also supervises program activities such as skills groups for clients, recreation and socialization events, and all other programmatic interventions. All responsibilities noted below are applicable to the Program Manager’s primary work site as well as any additional programs the individual is assigned for coverage. As the site serves individuals who are deaf, the Manager is responsible for communicating in American Sign Language. Generally works Monday through Friday, 9:00 AM – 5:00 PM.

Essential Duties and Responsibilities:

• Oversees all program operations. Remains available to the program 24 hours-per-day.
• Communicate with residents who are deaf in American Sign Language.
• Responsible for hiring all program staff. Directly supervises all program staff. Conducts individual supervision meetings with staff and facilitates staff meetings. Conducts in-service training on a regular basis and ensures all staff are properly trained.
• Monitors compliance with all applicable safety and health code requirements, and takes appropriate and immediate action to address high risk situations.
• Conducts intakes to identify potential residents, maintains a waiting list, and communicates regularly with referral sources. Maintains census as required by regulatory requirements and internal objectives

Job Requirements:

• High Master’s Degree in a mental health discipline.
• License in a Mental Health discipline preferred.
• Computer literate with knowledge of Microsoft Office and Excel Spreadsheets.
• Three years of experience working with the mental health population required.
• Ability to learn or know American Sign Language

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