Job Description

ABOUT CATHOLIC CHARITIES OF SOUTHERN NEVADA

Since 1941, the mission of Catholic Charities of Southern Nevada (CCSN) has been to serve our community's most vulnerable men, women, and children. This leading community resource offers help and hope with dignity as it strives to meet the diverse needs of Southern Nevada. Through the generosity of foundations, grants, organizations, and individual donors, CCSN operates 16 programs providing support to more than 4,200 people daily and encompassing four core areas: Family Services, Food Services, Immigration and Refugee Services, and Homeless and Housing Services. CCSN also operates the largest Meals on Wheels program and Emergency Shelter Services in Southern Nevada. For additional information, please visit CatholicCharities.com.

POSITION SUMMARY:

The Coordinator is responsible for greeting all clients and visitors in a professional and courteous manner while initiating the process for receiving Client Services resources. The Client Services Coordinator will assist Case Management staff with client supportive tasks and Management with administrative tasks. The primary clients served by this position are chronically homeless men and women seeking supportive services.

RESPONSIBILITIES:

• Direct walk-ins and scheduled clients to waiting area and notify appropriate staff of their arrival. 
• Direct clients to locations throughout the Catholic Charities campus based on basic knowledge of CCSN programs.
• Refer clients to different agencies; provide them with the best resource(s).
• Enter clients into the Bridges Case Management system (database) for tracking services.
• Answer incoming calls in timely, polite and professional manner and assist them in what they need.
• Enter data into HMIS/Clarity systems. Print Clarity cards for clients.
• Flag clients as requested by Case Managers.
• Accurately document case notes using proper English.
• Maintain client files.
• Assist with event planning.
• Protect all confidential information, Agency property and electronic data.  Comply with safety rules.
• Other related duties as directed.

KNOWLEDGE, SKILLS AND ABILITIES:

• Possess excellent oral and written communication skills. Ability to work well with people of different nationalities and languages.
• Ability to work in fast past environment and handle stressful situations effectively.
• Must be able to operate a multi-line phone.
• Sound judgment to ability to work autonomously with minimum supervision.
• Prioritize work and meet necessary deadlines.
• Proficiency in computers and software including Microsoft Office. Ability to use multiple databases.

QUALIFICATIONS:

• High School Diploma or equivalent and one year experience in office setting.
• Bilingual in English and Spanish is preferred.
• Flexible schedule to work after hours and weekends, as/if necessary.

PHYSICAL REQUIREMENTS:

• Primarily works in office environment, but may also work throughout the agency and off site.
• Ability to communicate with clients, volunteers, and co-workers.
• Ability to operate and use office equipment, especially computer, keyboard and mouse.
• Ability to continuously sit and/or stand.  Ability to climb stairs as needed.
• May occasionally lift up to 35 pounds.

THIS POSITION PAYS $11.00 PER HOUR.

Catholic Charities of Southern Nevada offers an excellent benefits package, including insurance benefits, paid time off, and retirement plan.

CCSN is a drug free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.