Job Description

OVERVIEW

Sales Associates are to greet and thank every customer who enters and leaves the store. Sales Associates must be knowledgeable of all product lines. Sales Associates are also responsible for keeping the store neat, clean, and all merchandise properly displayed. Sales staff will support management in completing price changes, leveling, display resets and all basic visual standards needed to ensure a neat and clean store.

DUTIES AND RESPONSIBILITIES

• Support the “Cavender’s Culture” and drive our Mission, Vision, and Values
• Serve as a strategic partner and key support resource to the company
• Provide friendly, courteous customer service and satisfaction by using professional and knowledgeable selling techniques
• Avoid high-pressure selling tactics
• Maximize selling opportunities with each customer
• Keep abreast of the latest fashion trends in the western wear industry
• Keep work area neat, clean and organized
• Be knowledgeable about CBC policies and procedures
• Keep updated on sale promotions (items/prices/etc.)
• Help stock merchandise and straighten store as needed
• Report to work promptly and neatly groomed
• Be security conscious at all times
• Always scan product to ensure everything is in its correct area, signed correctly and neatly displayed. Associates in the boot department should always check for mismates
• Work with customers who return product for an exchange
• Provide knowledgeable responses to customer inquiries (e.g. boot and clothing fit, sale promotions, price, product workmanship and inventory)
• Perform all other duties as assigned
• Work with supervisors to understand all actions needed to impact the desire goals set by the company (i.e. ADS / UPT’s / Company or Vendor contest)
  • Ensure you deliver the B.E.S.T customer service. (BE INVITING: ensure your building and staff looks great. EXCEED EXPECTATIONS: be the expert and train your staff to be knowledgeable. SUGGESTIVE SELLING: be aware of all sales and ensure you help each guest find what they are looking for. THANK AND INVITE: ensure we tell each guest how much we appreciate them for picking Cavender’s.)

QUALIFICATIONS AND REQUIREMENTS

• Job requires associate to raise or lower objects from one level to another regularly during shift
• Ability to comprehend basic instructions
• Ability to interpret documents
• Ability to apply abstract principles to a wide range of complex tasks
• Ability to understand the meanings of words and effectively respond
• Associate must be able to read English.
• Associate must be able to understand English
• Associate must be able to stay alert during work hours assigned

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (844) 283 – 8423 or visit your nearest Cavender’s store.

Company Description

At Cavender’s, we consider everyone family. Whether you shop with us or work with us, we strive to make sure you feel like you are part of our Cavender’s family. James R. Cavender founded our company over 50 years ago with a vision to provide the best value, selection, and service in the western wear business. Today, guided by that vision, Cavender’s has grown to over 80 stores in 11 states including a thriving e-commerce business and no plans to stop. Our past is full of iconic moments, but the road ahead is even more exciting! We're looking for people with a passion for the western lifestyle to help Cavender’s continue to grow as America’s premier western and work-wear retailer.