ORGANIZATIONAL RELATIONSHIP:

• Reports to: Country Manager – China
• Supervises: Sales Support Executive

JOB SUMMARY:

Evaluate sales processes regularly and provide improvements to the team and its partners. Perform as primary liaison to Revenue Management, Legal, ISD, Finance, Airports, Marketing & Distribution Teams, etc. as required, and oversee and manages Sales Support Executives.

PRIMARY RESPONSIBILITIES:

• Coordinates with inter departments i.e. Legal, Revenue Management, ISD, Finance, CCT,
• Customer Care, Airport, etc. on group handling, contracts, BSP, API etc. on operational requirements.
• Enhance & implement internal processes to ensure efficiency & effectivity.
• Partners with various distribution providers, such as API connectivity with OTAs, IATA BSP,
• Onbase, GDS, GroupRM, etc. (if applicable)
• Prepares manual and e-learning modules to perform technical briefings & trainings to Sales accounts, organic sales staff and other internal departments, when necessary.
• Preparation and management of Passenger Sales Manual.
• Manages operational group booking requirements and ensure that sales targets are met.
• Provides feedback on group booking behavior and competitive information to the team.
• Prepares regular reports on GDS, group bookings, etc.
• Handles other task assigned by Country Manager – China

 LEVEL OF AUTHORITY:

• Evaluates contracts and documentation for Wholesalers, PSA’s, Corporate & Government Accounts in the territory.
• Access to SkySpeed, capable of creating PNR and access to different fare types, overbooking, flight manifest, reclassification of booking class, name change and reversal of fees
• Access to Skypartner (Test and Prod environment) and Skypartner roles and different forms of payment.
• Access to Customer Relation Management (CRM), Content Management System (CMS), On-Base, Fraud Transaction Tool and Iam Ceb Portal and other related Account Support systems.
• Handles concerns from irate agents/clients and provide solutions to problems before escalating to the next approver.

 QUALIFICATIONS:

• At least a graduate of a Bachelor’s Degree preferably in IT related.
• At least three (3) years of related work experience.
• Airline/Travel Industry experience is an advantage.
• Willing to be based in Shanghai, China.
• Preferably a Chinese citizen.
• Must be proficient in spoken and written English and Chinese.