Job Description

Celero is a FinTech company looking for a Partner Support Representative to join our team to help support our growth! In this role, you will help our Partnership Channel grow by assisting clients in a consistent and timely manner. Maintaining relationships is a key driver for our company's growth and overall success.

ESSENTIAL FUNCTIONS:

• Support the development of Customer Service to ensure the service continues to meet customer and business needs.
• Own key projects assigned, collaborating with other leaders in the organization and delivering on due dates given
• Create and maintain KPI Metric reports, dashboards and performance analytics reporting
• Assist clients via phone, email, and tickets; review and board completed merchant applications; perform merchant account maintenance
• Respond to all types of customer inquiries and resolve wherever possible without referring to another team or person, taking ownership of the inquiry and taking a proactive and positive approach ensuring satisfaction.
• Carry out all administration functions relative to customer services effectively and within agreed service standards.
• Prioritize multiple situations with superb attention to detail in a high-energy and agile environment
• Attends and participates in job related classes and webinars
• Adheres to all company policies and procedures including safety standards
• Performs other job-related duties as assigned

BASIC QUALIFICATIONS:

• Acquirer processing of at least one year
• Excellent analytical, organizational, and troubleshooting skills
• Working knowledge and proficiency with Microsoft Office Suite, including advanced knowledge with Excel, Word, and Outlook
• Ability to maintain organization while prioritizing responsibilities and workflows
• Ability to work independently and as a member of a team
• Aptitude for understanding, interpreting, and analyzing data
• Commitment to continual job-related learning, including company systems and external processing platforms

EDUCATION:

• High School Diploma required; Bachelor’s Degree in related field preferred

CELERO WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE.

This job descriptions is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may changes as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Description

Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one holistic platform. Celero empowers business owners and executives to focus on driving growth and profitability. https://www.celerocommerce.com/