Cemetery/Funeral Administrator

B

Buchanan Group Inc.

Cemetery/Funeral Administrator

Westfield, IN
Full Time
Paid
  • Responsibilities

    Cemetery/Funeral Administrator (In-Office)

    We are seeking a compassionate, career-oriented Cemetery/Funeral Administrator to support our in-office operations. The ideal candidate is self-motivated, organized, and committed to delivering exceptional service to families during their time of need. This role requires a high level of professionalism, attention to detail, and the ability to work both independently and as part of a team.

    Schedule:

    Must be available to work an average of two Saturdays per month.

    About Us

    We are a well-established, growing organization in the funeral and cemetery industry, recognized for rewarding performance and commitment. Our team offers thorough training in every aspect of the role—from database management and order processing to supporting our sales and operations teams and providing direct client assistance.

    Key Responsibilities

    • Maintain and update client records using industry-specific databases.
    • Communicate with families, internal staff, and external partners with empathy and professionalism.
    • Address basic accounts receivable matters, including following up on outstanding balances with clients and sales staff.
    • Generate daily activity reports detailing all transactions and events.
    • Provide broad administrative support across departments as needed.
    • Reliable transportation is required.
    • Provide compassionate, attentive service to families during visitations, services, and throughout their experience.
    • Assist with funeral and cemetery service coordination, including flower placement, register books, and handling central death certificate files.
    • Check and process pre-arrangement files; notarize insurance-based pre-planned arrangements (e.g., Express Funeral Funding).
    • Collaborate with families to plan and create tribute DVDs and ensure timely upload to the web.
    • Coordinate schedules for Guest Relations staff.
    • Print and prepare memorial products with accuracy and sensitivity.
    • Process and reconcile daily bank deposits.
    • Comply with FTC guidelines, including providing General Price Lists (GPL) to consumers.

    Qualifications

    Education: High school diploma or equivalent required.

    Experience: Minimum of 2 years in office administration preferred; experience in funeral, cemetery, or related service industries is a plus.

    Computer Skills: Proficiency with Microsoft Office (Word, Outlook) and general computer systems; familiarity with contract management and industry-specific databases is an asset.

    Core Competencies:

    • Professionalism, integrity, and discretion in sensitive situations
    • Critical thinking and problem-solving ability
    • Clear, compassionate communication skills
    • Effective time management and ability to prioritize
    • Strong attention to detail and data accuracy

    Benefits

    • Medical, Dental, and Vision Insurance
    • Disability and Life Insurance
    • Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
    • Paid Time Off (PTO)
    • 401(k) with Employer Matching
    • Employee Discounts
    • Tuition Reimbursement
    • Wellness Reimbursement Program

    If you are a dependable, service-oriented professional looking to make a meaningful impact in the lives of families, we encourage you to apply and grow your career with us.