COME BE PART OF A FAST GROWING, SUPPORTIVE TEAM WHERE YOU CAN MAKE A MEANINGFUL IMPACT!

Join a compassionate and professional team with a fast growing company in a meaningful role supporting families during life’s most important moments. We’re seeking an organized and empathetic office administrator to help manage the daily operations of our cemetery sales office. This position offers variety, purpose, and the opportunity to make a positive impact in people's lives.

JOB DESCRIPTION

Job Title: Cemetery Office Administrator Location: Jonesboro Memorial Park & Green County Memorial Gardens- Jonesboro & Paragould, Arkansas Job Type: Full-Time (Split between the two locations) Reports To: Cemetery Sales Manager

Job Overview:

The cemetery sales office administrator plays a key role in supporting our cemetery sales team and ensuring a compassionate experience for the families we serve. You’ll handle day-to-day administrative duties, provide front-line customer service, and assist in maintaining records, schedules, and sales documentation. If you’re highly organized, empathetic, and reliable, we’d love to hear from you.

KEY RESPONSIBILITIES

Administrative & Office Support:

Answer phones, respond to inquiries, and greet families and visitors

Prepare and maintain contracts, deeds, and legal paperwork

Manage digital and physical records for property sales and arrangements

Schedule appointments for families and sales team members

Track burial plot inventory and memorial product availability

Process payments, issue receipts, and assist with financial documentation Support timekeeping and general office needs

Customer Service & Family Assistance:

Offer caring and professional support to families during difficult times

Explain cemetery services, options, and pricing clearly and compassionately

Coordinate with funeral homes, clergy, and cemetery staff for service arrangements

Maintain confidentiality and professionalism in all interactions

Sales & Marketing Support:

Assist sales team with scheduling, paperwork, and follow-ups

Maintain customer records and sales databases

Help update brochures, pricing sheets, and promotional materials

Support planning for cemetery tours and community outreach events

Office & Records Management:

Maintain accurate cemetery mapping and plot records

Ensure compliance with state and local regulations

Order and track office supplies as needed

QUALIFICATIONS

Education & Experience:

High school diploma or equivalent required

Associate’s or bachelor’s degree preferred

Minimum of 2 years in administrative, customer service, or sales support

Experience in cemetery, funeral, or real estate fields is a plus

Skills & Competencies:

Excellent organization and multitasking abilities

Strong communication and interpersonal skills

Proficiency in Google Workspace products and/or other similar computer applications.

Familiarity with CRM software is helpful

Ability to remain empathetic, calm, and discreet

Additional Requirements:

Ability to work occasional evenings or weekends (rare, if ever)

Comfort working in a cemetery environment and with grieving families

Work Environment & Benefits:

Office setting within a cemetery location

Interaction with customers, grounds crew, and sales team

Benefits:

Paid time off

401(k) matching

Medical/Dental/Vision Insurance

Company paid $25,000 life insurance policy

Additional life insurance for purchase

Cancer/Hospital indemnity/Accident insurance

Compensation

Based on experience