Benefits:
Dental insurance
Health insurance
Vision insurance
401(k)
Bonus based on performance
Competitive salary
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. AFC Urgent Care Tustin is a rapidly growing clinic in Orange County. Our state-of-the-art center focuses on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Our location is equipped with an on-site lab and in-house x-ray capability.
Job Summary
To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of the clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.
Responsibilities (included, but not limited to):
Lead by example while fostering team spirit, professionalism, and operational excellence.
Deliver exceptional patient care experiences, as measured by positive feedback and reviews.
Optimize workflow and identify opportunities to improve operating efficiencies.
Train and develop staff utilizing the established training and development programs.
Ensure all staff maintain current licensures, certifications, and required credentials.
Conduct performance reviews and partner with HR to address disciplinary actions when necessary.
Maintain the staff schedule while managing time-off requests to prevent shortages or unplanned closures.
Serve as backup for front office or clinical support staff during breaks or absences, as needed.
Review and approve timecards, ensuring accurate reporting and minimizing overtime.
Enforce and support all company-wide policies, procedures, and protocols.
Ensure the facility is secure, compliant, clean, well-maintained, and free of hazards.
Confirm all medical and office equipment is functional, maintained, and calibrated as required.
Maintain inventory levels within budget while ensuring the center remains fully supplied for daily operations.
Investigate and assist in resolving patient grievances or service concerns.
Conduct regular chart reviews to ensure accuracy and completeness of documentation and charges.
Ensure audits are performed timely and that all findings are reviewed and addressed.
Qualifications
Associate’s degree and/or Technical Certification required; bachelor’s degree preferred.
Experience with medical clinic compliance
Minimum two (2) years of supervisory experience in a clinical or healthcare setting.
Current Basic Life Support (BLS) certification.
Excellent communication, leadership, and interpersonal skills.
Strong organizational abilities and the capacity to work effectively in a fast-paced environment.
Proficiency in Microsoft Office applications and electronic health record (EHR) systems. Our clinic uses Experity.
Must possess and maintain a valid and current driver’s license for the state of California.
X-Ray Technician, LVN, MA certification preferred.
Benefits/Perks
Paid time off
Health insurance
Dental insurance
Retirement benefits
Employee referral incentives
Great small business work environment
Flexible scheduling
Administrative Training Program
Additional perks!