We are looking for an experienced center administrator to manage the day to day operations at a busy urgent care in Pleasanton, CA. Ideal candidate will have managerial experience, preferably in a medical setting.

Job Summary

To manage operations for an urgent care clinic. Manage all non-provider clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions

Supervise, evaluate, and execute performance evaluations of non-provider staff

Proficient or able to quickly learn all diagnostic equipment and procedures preformed in clinic - acts as expert consultation for new staff, provides feedback and corrective action to MA's for any process or documentation errors.

Partner with Medical Director & providers to ensure that medical care is delivered in accordance with provider instructions and that high-quality care is rendered

Ensure staff compliance with company policies and procedures and state and federal rules and regulations

Lead and organize staff meetings and in-service programs

Spearhead the resolution of patient and staff concerns / conflicts while continually monitoring patient satisfaction through various tools

Ensure compliance with front office procedures and accuracy of financial transactions including constant communication with billing department to identify and correct deficient charts & documentation / billing improvement projects.

Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies. Monitors compliance of daily clinic task / cleaning checkoff lists.

Monitor various key performance indicators and put programs in place for continual improvement

scheduling of non-provider staff

cultivates relationships with specialists and ancillary services to further referral network. Follows up on referrals / prior authorizations as needed. Maintains a good working relationship with partnering laboratories to resolve any result / collection / processing issues.

Qualifications

Bachelor’s degree preferred

A minimum of two years experience working in a supervisory role in a medical office preferred

Demonstrated skills in written, verbal, and consultative communications

Ability to deliver high levels of customer service and achieve customer satisfaction

Understanding of compliance and regulatory guidelines

Familiarity with Experity electronic medical records (EMR) is a plus.

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).

Benefits/Perks

Paid time off

Health insurance

Dental insurance

Retirement benefits

Great small business work environment

Flexible scheduling

Additional perks!