Benefits:

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Seeking 1 Full-Time (35-40 hours per week) AND 2 Part-Time positions (15-35 hours per week depending on candidate availability & scheduling requirements) that would have a strong growth path for driven individuals. We have a fun mix of staff all the way from high school through those that have retired and still enjoy working! We offer flexible schedules, however, we do require all staff to work a mix of both weekdays and alternating or occasional weekends to keep things fair :)

These positions would be between our Medical Center Parkway, Memorial Boulevard and West Northfield Boulevard locations. Ideal candidates have flexible availability Monday through Friday from 7:45 AM - 7:15 PM and at least every other Saturday and/or Sunday from 8:45 AM - 4:15 PM.

All candidates would be eligible for bonuses and incentives starting from day 1!

The Center Associate (Customer Service & Sales) delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least 2 years of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. Candidates must be a fast learner who make an effort to learn all aspects of the business in the shortest possible time.

Please take the time to complete ALL questions on the initial application when applying. Incomplete applications will not be processed.

Responsibilities:

Understands and fulfills the needs of walk-in customers and telephone/email inquiries

Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership

Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Maintains a clean, organized, and safe working environment

Will open and/or close the store and perform end-of-day duties

Takes action to learn products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

Frequently multi-tasks while maintaining extreme attention to detail

Helps with other Center functions as needed, such as faxing, copying, laminating and binding

Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently

Performs other duties as assigned

Qualifications:

Prompt, reliable, and responsible

Strong computer skills, including user of Internet, Point of Sale, Microsoft Office, Adobe Acrobat and ability to quickly learn The UPS Store applications

Previous experience in customer service, sales or other related fields

Neat, clean, and professional appearance

Able to cross sell and up sell products and services

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Able to lift 40+ pounds

Previous The UPS Store experience not required and the right candidates will be trained with compensation depending on relevant experience, however, candidates with prior experience in a The UPS Store, FedEx Office, Staples, OfficeMax or Office Depot Print Center are HIGHLY encouraged to apply. For those with direct experience, the starting compensation may be adjusted to account for your experience.