PROGRAM COORDINATOR

ABOUT THE CENTER FOR CARE INNOVATIONS 

The Center for Care Innovations (CCI) is strengthening the health and health care of underserved communities. CCI cultivates innovation within organizations impacting care and services for low-income and disadvantaged populations. Through our programs our participants: 

• SPARK new ways of working and creative problem solving. 
• SEED the research, testing, and implementation of fresh approaches. 
• SPREAD successful innovations, so our network rapidly adopts best practices.

CCI is a project of the Tides Center. The Tides Center is a nonprofit organization based in San Francisco that works with individuals, groups, and funders to implement and accelerate positive social change in the nonprofit sector.  As a project of Tides, CCI receives operational capacity, program design and grant-making support as well as opportunities for shared learning and knowledge creation with Tides' other projects and initiatives.  

For more information, please visit WWW.CAREINNOVATIONS.ORG. 

ABOUT THE JOB 

CCI is looking for a passionate, organized and self-starting Program Coordinator to support CCI's programs focused on Human-centered Design. Human-centered design is an approach to problem solving that is rooted in understanding people's needs and experiences. In CCI's Catalyst program, our Catalysts develop expansive mindsets, combine creative and analytic methods, and push projects beyond conventional thinking to new possibilities. The Program Coordinator will be assigned to work on at least two programs within CCI's Human-centered Design portfolio. This role has a heavy emphasis on supporting the day-to-day operations of our human centered design programs and requires both an eye for detail as well as a creative spark.  

This Program Coordinator role is an exempt position and will report to a Senior Manager. CCI WILL CONSIDER ALL APPLICATIONS RECEIVED BY 9 AM PACIFIC TIME ON AUGUST 6, 2021.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

As a Program Coordinator you will focus on: 

• PROJECT TASK MANAGEMENT — Manage day-to-day activities of specific components of the programs from start to finish. This includes identifying and monitoring key tasks and timelines; being the primary contact for program participants; scheduling all program meetings and activities; preparing status reports; and developing and updating work plans in collaboration with the program teams.   
• EVENT PREPARATION & SUPPORT — Work closely with CCI's Administrative Assistant, Events Coordinator, and Program Teams to help plan and support in-person and virtual events. Facilitate at conferences when needed. Act as the program logistical lead for events.  
• PROGRAM PLANNING & Implementation — Prepare project documents including meeting and conference agendas, presentations, and program-related materials. Update program websites and social media channels. Contribute to the strategy of monitoring programs and participant progress. Work with project team to identify potential topics and speakers.  
• DATA Preparation and Review — Input, analyze, and generate reports of program participation data (for example, attendance and overall ratings of learning events) Review results with program team to identify best practices and areas for improvement.   
• GRANTS MANAGEMENT — Coordinate administrative activities related to grants management, as well as contracts with external partners and consultants. 
• SPECIAL PROJECTS — Conducts special projects as assigned. Actively supports colleagues and leadership with priority projects.

KNOWLEDGE, SKILLS, AND ABILITIES 

• Strong organizational and task management skills to plan, execute, and manage tasks for multiple programs.  Experience using information management tools, including Microsoft Office, with a strong emphasis on PowerPoint and Excel. 
• Experience working with diverse populations. Dimensions of diversity include but are not limited to: age, ethnicity, gender, physical abilities/qualities, race, sexual orientation, educational background, geographic location, income, marital status, military experience, parental status, religious beliefs, work experience, and job classification. 
• Ability to remain flexible while dealing with the shifting health care and funding environment. 
• Ability to adapt to the changing needs of the organization which may require adjusting schedules to enable attending evening events and offsite meetings. 
• Ability to work in a team environment and demonstrate effective skills in maintaining cooperative and effective working relationships with a broad range of partners.   
• Ability to communicate clearly and concisely, both orally and in writing, to a broad range of audiences.  
• Overnight travel is required 2-4 times per year when travel safely opens again.

EDUCATION AND EXPERIENCE 

• Education: Bachelor's degree, or equivalent combination of education and experience. 
• Experience: Minimum two years working on multi-faceted programs or initiatives in health care or a related field.

PREFERRED QUALIFICATIONS  

• Prior experience, training, or interest in human centered design methodologies. 
• Experience coordinating large groups of participants or organizations in a program with multiple components including data collection and technical assistance support.
• Knowledge or experience with human-centered design, quality improvement, performance improvement, or Lean/Six Sigma knowledge. 
• Lived, relevant work experience, and/or knowledge of addressing the needs of underserved populations.   
• Experience using Salesforce.

LOCATION 

In the short-term, CCI is allowing remote work from home. Ideally the Program Coordinator is Bay Area-based long-term but candidates in other locations will be considered. Applicants from locations other than the Bay Area will be expected to travel to CCI's office in downtown Oakland a few times a year. Exact expectations for work location (i.e., remote from home and/or at the CCI office) for the Program Coordinator will be determined upon hire. 

COMPENSATION 

The target annual salary range for this position is $65,000-$75,000. Exact compensation will be determined based on a candidate's qualifications. 

BENEFITS 

At CCI, we value the holistic health and well-being of our employees. When you join our team, you will receive a variety of benefits, from comprehensive healthcare to paid vacation to confidential counseling, designed to support the passion and energy we look for in our staff. The benefits for full-time regular employees and part-time employees working at least 20 hours per week include: multiple medical Insurance plans, dental insurance, vision insurance, life and AD&D Insurance, employer paid short term disability benefits, long-term disability benefits, 403(b) retirement plan, 

Flexible Spending Accounts (Medical and Dependent Care), commuter benefits, vacation, sick time, paid holidays, and an Employee Assistance Program (EAP). This information is intended as a brief outline of the employee benefits program provided by CCI. CCI reserves the right to amend or terminate any benefits and/or benefits plans with or without notice. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must have the ability to attend meetings, sitting, listening, and computer work up to 8 hours per day. 

EQUAL EMPLOYMENT OPPORTUNITY 

The Center for Care Innovations, a project of Tides, is an equal opportunity employer and we strongly desire staff that mirror the communities we serve.  

CCI recognizes the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and improving health and wellbeing with the communities we serve. We welcome and strongly encourage people from historically underinvested communities to apply for this position.  

CCI is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position. 

APPLICANTS WITH DISABILITIES

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you believe you may need a disability accommodation to participate in this application and/or interview process, please call us at (415) 830-3020.