Center for Computer Resources has over 35 years experience helping small businesses in Michigan with their IT services. We offer a stable work environment, with excellent benefits, in a fun and lively environment.
CCR is looking for a highly organized individual to join our team of Network/System Engineers out of our Petoskey, MI office. Our clients rely on us to help them with their IT needs covering a broad range of technologies. If you have the drive to learn and a strong work ethic, then we want to hear from you.
JOB TITLE: NETWORK/SYSTEMS ENGINEER
GENERAL SUMMARY:
The Systems/Network Engineer is responsible for handling onsite support and escalations of service requests from the help desk. This is a Tier 2/3 experience typically attained over 5+ years of IT experience. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
BENEFITS: Medical, Dental, Life, 401k
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Support of backup solutions, and recovery/restoration of data/environments.
- Advanced technical support at the network level: WAN and LAN connectivity, Layer 2/3 switches, routers, firewalls, and security.
- Advanced remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- System documentation maintenance and review in ConnectWise.
- Communication with customers as required: keeping them informed of incident progress, following up on assigned tickets to closure in ConnectWise.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Service Lead and Service Coordinator to ensure requests are resolved quickly and efficiently.
- Escalate or work with other Engineers to resolve service requests that require assistance to resolve.
- Responsible for entering time and expenses in ConnectWise as it occurs.
KEY KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. They are all preferred, but not required.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Experience or knowledge with Cisco and HP switches
- Experience or knowledge with Sonicwall Firewalls.
- Experience or knowledge with VMware ESXi
- Experience or knowledge with Windows Servers
- Experience or knowledge with Microsoft Exchange
- Experience or knowledge with Office 365
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of advanced technical issues.
- Ability to multi-task and adapt to changes quickly.
- Self-motivated with the ability to work in a fast moving environment
This is a salaried position. The salary range is flexible based on experience. Candidates must be available from 8am to 5pm on weekdays and should expect regular local travel to our clients' offices.