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Network/Systems Engineer

C

Centaris

Network/Systems Engineer

Sterling Heights, MI
Full Time
Paid
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  • Responsibilities

    Centaris is looking for a Network Systems Engineer to join our Field Services Team. Our Field Services team members spend the bulk of their day onsite at our client's places of business addressing their IT issues. The Network Systems Engineer is responsible for handling onsite support and escalations of service requests. This relates to all technology including, but not limited to, workstations, servers, printers, networks, and vendor specific hardware and software.

    The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team.

    JOB DETAILS:

     RESPONSIBILITIES:

    • Troubleshooting and resolving issues with server applications such as Active Directory, DNS, DHCP, IIS, group policies, etc.
    • Troubleshooting and resolving issues with Microsoft’s core business applications (Exchange, SQL, etc) and operating systems (servers and desktops) as well as line of business applications.
    • Recovery/restoration of data/environments.
    • Troubleshooting and resolving network issues including, but not limited to, WAN and LAN connectivity, Layer 2/3 switches, routers, firewalls, and security.
    • Remote access solution implementation and support such as VPN, Terminal Services, and Citrix.
    • System documentation maintenance and review.
    • Communication with customers as required: keeping them informed of incident progress, following up on assigned tickets to closure.
    • Improve customer service, perception, and satisfaction.
    • Fast turnaround of customer requests.
    • Ability to work in a team and communicate effectively.
    • Work with the Service Lead and Service Coordinator to ensure requests are resolved quickly and efficiently.
    • Escalate or work with other Engineers to resolve service requests that require assistance to resolve.
    • Responsible for entering time and expenses in ConnectWise as it occurs.
    • Participation in on-call rotation.

    EDUCATION AND EXPERIENCE:

    • Understanding of LAN/WAN/WLAN networking and must be able to identify and resolve issues of the same.
    • Knowledge of remote access solutions including VPN, Terminal Services, and Citrix.
    • Experience with Office 365.
    • Experience with SonicWall

    SKILLS:

    • Must have excellent problem-solving skills
    • Acute attention to detail and follow-up skills.
    • Ability to multi-task and adapt to changes quickly.
    • Understanding of support tools, techniques, and how technology is used to provide IT services.
    • Must have excellent interpersonal skills: communication skills, active listening and customer-care.
    • Common Windows server roles including, but not limited to, Active Directory, DNS, DHCP, IIS, and Remote Desktop Services and must be able to identify and resolve issues of the same.
    • Operating systems, business applications, printing systems, and network systems.
    • Server virtualization and shared storage technologies.
    • Installation, configuration, upgrade, and management of various client-server applications.