Upon receipt of a referral, the PATIENT CARE COORDINATOR conducts home health patient care coordination, determines the patient’s eligibility/need for services, coordinates care plan development, and assists branch operations in clinical coordination and communication with referral sources. The Patient Care Coordinator works to improve patient care and communication through the care continuum. Works under general direction.

Essential Functions:

• Develops/maintains contact with key accounts as assigned. Promotes exemplary customer service to physicians, facility personnel, patient, and patient family at all times
• Ensures effective communication and collaboration with branch staff and field sales resources via weekly meetings. Maintains market awareness and prepares competitive updates
• Primarily conducts pre-discharge facility visits at the physicians' request to determine the need/eligibility for home care
• Assist the branch in the timely processing of physician orders
• Informs hospital personnel, patient, and/or patient family of case acceptance and documents all demographic, clinical, payer, and other information as required on company-approved forms to support diagnosis and home healthcare orders. Provides input to care plan development and informs the Company location clinical staff (e.g. Intake Specialist, Director Clinical Management, and/or Manager Clinical Practice) of patients’ acceptance and ensures that patients’ needs are appropriately matched.
• Works collaboratively with Hospice Division counterparts as applicable, representing the Company’s comprehensive home health and hospice deliverables
• Abides by all operational compliance with internal controls and reporting
• Participates in special projects, quarterly Customer Appreciation Week events, and specialty program launches and performs other duties as assigned.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and all Company policies and procedures
• Abides by and demonstrates the company Mission – Vision – Values through both job behavior and job performance on a day-to-day basis.

REQUIRED EXPERIENCE/SKILLS: 

• Bachelors /Associates degree in Nursing or the equivalent.
• Current RN or LPN/LVN license, plus a minimum of three years of clinical experience
• Strong knowledge of home health regulations, Medicare requirements, and care coordination skills required.
• Excellent customer service, organization, time management, problem-solving, and communication skills required
• Demonstrates the ability to work independently.
• Microsoft Office proficiency is required.
• Ability to appropriately represent Company service capabilities to the patients, family, and referral source audience.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Registered nurse licensure required to perform patient assessments, secure physician orders, and other responsibilities that require the skills and abilities of a registered nurse per practice
• Must read, write and speak fluent English.
• Must have good and regular attendance.
• This role requires full COVID-19 vaccination

Required Skills

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training

Required Experience

JOIN OUR TEAM!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

TO LEARN MORE, PLEASE CONTACT YOUR LOCAL RECRUITER AT (TOLL-FREE) 855-563-2846 OR APPLY ONLINE. OUR RECRUITERS ARE READY TO HELP YOU START A NEW AND REWARDING CAREER WITH CENTERWELL HOME HEALTH.

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training