This position provides customer/employee support in a fast paced Payroll Department that supports 20,000+ employees.  

As a Payroll Customer Service Rep, you will:

• Receive requests via phone or email, answer payroll questions, assign and/or process requests received from the field.
• Answer/respond to phone calls and emails regarding payroll related questions.
• Logs all calls using Framework, a SAP ticketing system (future state ServiceNow), and includes resolution.
• Works Framework (future state ServiceNow) tickets that come into Payroll Customer Support inbox.
• Assigns Framework (future state ServiceNow) tickets to Corporate Payroll Processors if unable to resolve.
• Where necessary, investigates employee questions re: payroll issues and works with internal and external departments to resolve.
• Responsible for employment verification requests.
• Creating and maintaining electronic employee records in payroll system related to W4 and ACH reject direct deposit updates.
• Assisting with the transition of new employees during acquisitions or new business start-ups related to payroll questions.
• Supporting Operations as needed in various projects.
• Supporting Payroll department as needed in various projects

REQUIRED EXPERIENCES/SKILLS: 

• High school diploma. Some college preferred.
• 2+ years customer service, telephone, email communication and administrative experience.
• 1+ years payroll or human resource experience.
• High degree of emotional intelligence.
• Attention to detail.
• Strong analytical/trouble shooting skills.
• Strong communication and organizational skills.
• Strong customer services skills and attitude.
• Ability to work with many different people with different personalities.
• Strong multi-tasking ability and ability to work through ambiguity.
• General knowledge of Payroll policies and procedures and DOL compliance.
• Ability to work with a team to create effective departmental strategies and meet team goals.
• Strong personal computer skills, including spreadsheet and database usage, Excel and Microsoft Word. Must be technology savvy and highly organized.
• Ability to work well with others in a team environment.
• This role requires full COVID-19 vaccination

Required Skills

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training

Required Experience

JOIN OUR TEAM!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

TO LEARN MORE, PLEASE CONTACT YOUR LOCAL RECRUITER AT (TOLL-FREE) 855-563-2846 OR APPLY ONLINE. OUR RECRUITERS ARE READY TO HELP YOU START A NEW AND REWARDING CAREER WITH CENTERWELL HOME HEALTH.

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training