The CENTRAL INTAKE MANAGER is responsible for managing the day-to-day operation of the Intake department to ensure the following: operational efficiencies within the E-referral and intake teams, regulatory compliance, support of branch operations and business development, achievement of key performance metrics and people management and development. The Central Intake Manager supervises Team Leads and/or individual employees. Responsible for developing and managing department budget. Recruits, interviews and hires staff and monitors productivity and performance. Works closely with branch and business development leadership on new initiatives and operational changes.
• Develops, plans, implements, analyzes and organizes operations for the department. • Responsible for the accuracy, completeness, and timeliness of the different intake teams; provides supervision and support to the Team Leads • Works with the Finance Department to establish the annual operating budget. • Recognizes E-referral and intake leadership and provides support and supervision to the Team Leads to promote effective performance within their teams, • Communicates with the RVP Strategic Operations and Data Metrics and other leaders for direction and problem-solving. • Reviews and adheres to all Company policies and procedures.
KNOWLEDGE/SKILLS/ABILITIES/EXPECTATIONS: • Excellent verbal and written communication skills. • Knowledge of business management and government regulations. • Ability to read, analyze and interpret medical documents, financial reports, and legal documents. • Ability to respond to common inquiries from leadership, branch, and business development partners. • Demonstrates effective leadership skills to motivate, educate, supervise and support staff in the development of a cohesive team; strives to maintain exemplary internal and external customer service. • Able to establish a high level of trust and credibility. • Strong attention to detail and excellent organization skills • Must read, write and speak fluent English. • Must have consistent attendance and adhere to a regular schedule. • Approximate percentage of time required to travel: 10% • Performs other related duties as assigned.
QUALIFICATIONS: • Business degree or minimum 5+ years’ experience in a leadership role, preferably in home health or hospice • Supervisory or management experience leading large, diverse teams • Knowledge of HCHB and experience/understanding of referral process preferred
Required Skills
TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE
CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.
As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.
PART OF HUMANA’S HOME SOLUTION BUSINESS
CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.
CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS
Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.
WORLD-CLASS EMPLOYEE BENEFITS
Required Experience
JOIN OUR TEAM!
Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health
TO LEARN MORE, PLEASE CONTACT YOUR LOCAL RECRUITER AT (TOLL-FREE) 855-563-2846 OR APPLY ONLINE. OUR RECRUITERS ARE READY TO HELP YOU START A NEW AND REWARDING CAREER WITH CENTERWELL HOME HEALTH.
TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE
CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.
As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.
PART OF HUMANA’S HOME SOLUTION BUSINESS
CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.
CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS
Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.
WORLD-CLASS EMPLOYEE BENEFITS