As a DIRECTOR OF CLINICAL OPERATIONS, you will:

• Participate in/encourage quality assessment and improvement activities. Generate reports for regional, divisional and corporate offices.
• Review and evaluate resources and staffing and ensures talent, manpower and resources are in place to meet the clinical needs and objectives. Assist in identification and utilization of appropriate divisional/corporate resources to meet established performance standards.
• Ensure branches and programs are in compliance with standards/company policies/procedures and external regulatory requirements. Ensure that clinical associate documentation meets these requirements. Review and adhere to all Company policies and procedures and the Employee Handbook.
• Consult with regional/divisional/corporate staff and operational delivery/business contacts to identify solutions to location/region needs/concerns.
• Serve as an expert resource to the branch for patient intake/inquiries, the assessment of patient needs and clinical oversight. Is responsible for coordinating with other internal/external expert areas to assist branch issues or inquiries.
• Develop and implement appropriate support plan to meet specific, identified objectives for support activities and respond to negative trends in performance metrics (clinical outcomes, field audit results, etc.) by assisting location managers in the development of action plans to resolve local issues.
• Mentor and direct operations to ensure the provision of quality service is consistent with applicable government laws/regulations and corporate policies/guidelines/standards.
• Collaborate with Operations Management to assist in meeting their business and clinical objectives - supporting/maximizing current business activities, future growth and provision of quality patient care.
• Mentor office management in understanding clinical aspects of the reimbursement process, (e.g., utilization management, focused medical reviews, denials, etc.) and provide education to improve documentation ensuring accurate reimbursement for services.
• Provide direction regarding clinical process improvement methods and guide associates in the implementation of new process/procedures/methods.
• Provide education/training on Company policy, clinical process and procedures to operations and branch management, and clinicians in settings ranging from one-on-one sessions to group facilitation.
• Facilitate implementation of Company initiatives, changes in policy/regulation/process/procedures.
• Collaborate and coordinate efforts with the Clinical Operations department and other pertinent entities to ensure consistent direction to field locations and support in meeting company goals and objectives.
• Maintain ongoing clinical knowledge through internal and/or external training programs, provide interpretation of knowledge and direction to staff.
• Develop and prepare communications to keep operations management and clinical operations informed of status, problems, achievements, etc.
• Proactively identify issues impacting patient care and/or office operations and involve up-line operations management and/or clinical operations, as indicated

REQUIRED EXPERIENCE/SKILLS: 

• Nursing degree required with current unrestricted licensure to practice as an RN in the state(s) required.
• A minimum of eight years of clinical experience including two years in-home care environment generally required.
• Master’s degree and/or supervisory experience preferred. 
• THIS IS A REGIONAL POSITION THAT TRAVELS EXTENSIVELY; THE CANDIDATE MUST BE CONVENIENTLY LOCATED NEAR A MAJOR AIRPORT.
• This role requires full COVID-19 vaccination.

Required Skills

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training

Required Experience

JOIN OUR TEAM!

Check out our video to get a glimpse of a day in the life of our Home Health team - Home Health

TO LEARN MORE, PLEASE CONTACT YOUR LOCAL RECRUITER AT (TOLL-FREE) 855-563-2846 OR APPLY ONLINE. OUR RECRUITERS ARE READY TO HELP YOU START A NEW AND REWARDING CAREER WITH CENTERWELL HOME HEALTH.

TOGETHER, WE CAN RAISE THE BAR ON HOME HEALTHCARE

CenterWell™ Home Health (formerly Kindred at Home), is one of the nation’s leading providers of home care, with an incredible team of compassionate clinicians who deliver high-quality, specialty care to patients. Many of our clinicians live in the same neighborhoods they serve – providing the much-needed care to people in their community.

As a company, we strive to lead by example and show employees the same compassion and care we expect them to show patients. We provide employees the resources, stability, and job flexibility they truly deserve. We help them fulfill their personal and professional goals while enjoying industry-leading benefits, competitive salaries, opportunities for career and professional growth, and a healthy work/life balance.

PART OF HUMANA’S HOME SOLUTION BUSINESS

CenterWell Home Health cares for nearly 80,000 patients every day in over 350 locations, across 38 states. As part of Humana Inc., we create experiences that put patients at the center, working in collaboration with healthcare providers to bring multidisciplinary care directly to the comfort and safety of home. The result is easy, comprehensive and personalized care that helps patients lead healthier, happier lives.

CARING FOR PEOPLE WHO CARE FOR OUR PATIENTS

Experience has shown us that supporting and nurturing employees helps them become the best version of themselves and more compassionate, committed home health professionals. That’s why CenterWell Home Health never stops working to improve the employee experience. Our people are our greatest resource, and we are committed to creating an environment they enjoy stepping into every day.

WORLD-CLASS EMPLOYEE BENEFITS

• Competitive pay and benefits package
• 50% matching 401(k) contributions up to 6%
• Career advancement opportunities
• Tuition reimbursement program
• Advanced Continuing Education (CE) accredited training